Back to jobs

Road Supervisor

Fort Wayne, Indiana

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Road Supervisor for Citilink Access operated by Via, you will train operators, oversee the performance of operators, respond to emergencies, and manage the delivery of paratransit service in the Fort Wayne area.

What You’ll Do:

  • Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards.
  • Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary.
  • Develop and deliver training programs for new drivers, including initial, remedial, and refresher content.
  • Provide hands-on training in best practices, safety protocols, and service standards to align with Via and Citilink’s expectations
  • Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes.
  • Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly.
  • Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards.
  • Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions. 

Who You Are:

  • Possess sound knowledge of the city and an excellent driving record.
  • Possess previous supervisory or management experience.
  • Able and excited to train paratransit operators.
  • Available to be scheduled as per the evolving needs of the role during all service hours and days.
  • Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety
  • Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment
  • Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids
  • Patient, empathetic, and sensitive to the needs of people with disabilities
  • Able to deal effectively and courteously with all customers and the public
  • Hold a valid driver’s license.
  • Pass a drug screening, motor vehicle check, physical exam, and criminal background check.
  • At least 25 years old.
  • Able to apply in person at Via’s offices in the Fort Wayne area

Compensation and Benefits

  • The candidate’s experience, knowledge, and skills determine the final salary.
  • Salary: Starting at $25.25 / hour
  • We are proud to offer a generous and comprehensive benefits package including medical, dental, and vision plans, 401K matching, holiday pay, and PTO.
  • Ability to work flexible hours, including evenings and weekends, as required.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer

Create a Job Alert

Interested in building your career at Via? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.