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General Manager

West Palm Beach, FL

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

**This is a fully in-person position with the expectation that you will be onsite 5 days per week. May require occasional weekend / after-hours work **

What You'll Do:

  • Manage the on-site daily operations of Via’s service in West Palm Beach
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via’s external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

  • Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • Savvy and tactful communicator: you intuitively find the right tone in every situation
  • Foster a culture deeply committed to providing a world class customer service experience
  • Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
  • Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
  • Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • Problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride? 

Via is an equal opportunity employer.

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