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Field Operations Manager

Oakland, CA; San Francisco, CA

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

**This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.**

What You’ll Do:

  • Ensure operational excellence and an unbelievable customer experience
  • Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
  • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
  • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Who You Are:

  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
  • A self-starter who is comfortable taking on a high level of responsibility
  • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
  • A team-focused individual that takes ownership of their work and pride in their team's success.
  • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Oakland or SF area can easily commute between operations at least 3-5 times a week
  • Experienced in managing (including scheduling) a team is a plus
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and evolving / adapting as conditions change
  • Experienced in managing projects with multiple stakeholders is a plus
  • Bachelor’s degree is a plus

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $65,000 - 75,000 / year. 
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

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