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Quality and Safety Manager

West Palm Beach, FL

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 5 days per week**

What You’ll Do:

  • Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
  • Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
  • Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
  • Deliver hands-on coaching on best practices, safety procedures, and service expectations.
  • Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
  • Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
  • Review and assess complaint reports, driver feedback, and training session documentation.
  • Conduct training needs assessments and implement necessary improvements.
  • 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

  • Experience in transit supervision, transportation management, or a similar field preferred.
  • Strong leadership skills with the ability to mentor and guide drivers.
  • Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
  • Strong communication skills for effective feedback delivery and conflict resolution.
  • Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus. 

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary: $25 / hour

Ready to join the ride?

Via is an equal opportunity employer.

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