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Driver Support Agent

Dallas-Fort Worth, TX

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

**This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.**

What You’ll Do:

  • Follow up with driver applicants across all North America markets to offer support and guide them through their application
  • Assist prospective drivers with required compliance steps, background checks, and documentation requirements
  • Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
  • Conduct proactive outreach to candidates needing additional support or follow-up
  • Identify and escalate complex compliance or technical issues to appropriate internal teams

Who You Are:

  • Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
  • Strong mental acuity and analytical problem-solving skills
  • A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
  • Skilled in prioritizing and strong delegation skills to optimize team performance
  • Able to manage multiple priorities simultaneously while maintaining accuracy and focus
  • A clear communicator with excellent reading comprehension and writing skills
  • Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
  • Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues
  • A well-rounded team player who takes ownership of (and pride in) your work
  • Ownership-driven: you take charge of ongoing issues and manage them through to resolution
  • Comfortable with ambiguity; able to create solutions even when no SOP exists
  • Demonstrated leadership with strong prioritization skills
  • An action-oriented executor: you take initiative to solve problems and get the job done
  • Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment

Compensation and Benefits

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $19-$21 / hour
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

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