Back to jobs
New

Senior Forward Deployed Engineer

New York, NY

Viam helps companies unlock the power of AI, data and automation in the physical world. We provide a single platform for engineers of all disciplines to solve problems together and build solutions that are fast and future-proof. Viam powers solutions across robotics, food and beverage, climate tech, marine, industrial manufacturing, and more. Founded in 2020 by former MongoDB co-founder and CTO Eliot Horowitz, Viam is headquartered in New York City.

Senior Forward Deployed Engineer
Location: NYC Headquarters (Hybrid), with occasional travel to customer sites

Viam is seeking a Senior Forward Deployed Engineer to serve as the technical point of contact for strategic customers. This role blends deep engineering expertise with post-sales execution, customer strategy, and consultative problem-solving. You’ll be a trusted advisor to named accounts; building relationships, guiding implementations, and ensuring long-term success on the Viam platform.

We’re looking for someone who thrives at the intersection of engineering, product thinking, and customer engagement; someone who’s excited to bring modern software practices to new industries, and who can turn ambiguity into traction.

What you’ll do:

  • Act as the technical lead for select enterprise accounts; guiding implementation, onboarding, integration, and customer success
  • Work closely with engineering teams at client companies to ensure adoption of Viam’s SDKs, APIs, and tools
  • Partner with Sales, Product, and Engineering to identify new areas of value and expand our footprint within the customer organization
  • Solve open-ended technical challenges in real-time, either hands-on or by finding the right internal resource
  • Translate unclear customer needs into clear technical next steps; act as the connective tissue across stakeholders
  • Communicate proactively, organize information clearly, and help reduce friction in cross-functional and customer conversations
  • Represent the voice of the customer internally; sharing feedback, surfacing blockers, and advocating for roadmap priorities

About you:

  • You’re a self-starter with strong software engineering fundamentals and excellent communication skills
  • You’ve played a post-sales or customer-facing engineering role in the past (Solutions Engineering, Customer Engineering, Strategic Deployments, etc.)
  • You enjoy solving real customer problems, not just building features
  • You know how to prioritize in fast-moving situations, and can balance short-term needs with long-term goals
  • You write and debug code comfortably (Python, Go, JavaScript, or similar)
  • You’re organized and resourceful – you can keep track of multiple conversations, workstreams, and stakeholders
  • You’ve supported enterprise customers and understand the dynamics of large accounts

Nice to have:

  • Experience building hardware solutions
  • Experience with systems integration, SDKs, distributed systems, or edge/cloud architectures
  • Background in computer vision, ML tooling, or signal processing
  • Familiarity with modern tools and workflows for devops, CI/CD, observability, or infrastructure
  • Exposure to technical sales cycles or go-to-market collaboration
  • Prior experience in a startup, consulting firm, or platform company

The estimated salary range for this role is $165,000 - $235,000/year

Full-time Benefits:
Viam’s base salary range for this role is posted above. Your exact offer will vary based on factors, including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated to you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
  • 100% covered medical/dental/vision insurance plans, commuter benefits
  • 25 days paid vacation and generous holiday observances
  • Free lunch every day that you’re in the office
  • One Medical Membership
  • Citi Bike memberships
  • Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
  • Paid parental leave
  • Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Values:
  • Vision Driven
  • Collaborate Openly
  • Act Decisively
  • Succeed Through Diversity
  • Hold Ourselves Accountable
  • Lead with Curiosity
To all recruitment agencies: 
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.

Create a Job Alert

Interested in building your career at Viam? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Viam’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.