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Staff Technical Content Engineer

New York, NY

Viam helps companies unlock the power of AI, data and automation in the physical world. We provide a single platform for engineers of all disciplines to solve problems together and build solutions that are fast and future-proof. Viam powers solutions across robotics, food and beverage, climate tech, marine, industrial manufacturing, and more. Founded in 2020 by former MongoDB co-founder and CTO Eliot Horowitz, Viam is headquartered in New York City.

Role summary

As a Technical Content Engineer, you'll design learning experiences that take developers from first hearing about Viam to confidently building production applications. This isn't just about organizing content—it's about understanding how developers actually learn, what motivates them to keep going, and what obstacles cause them to drop off. You'll design and build real-world robotics applications and create courses and learning paths based on these applications that drive real adoption, working hands-on with Viam to ensure your designs are grounded in the actual developer experience.

We're looking for experienced engineers who want to help us build the best technology education program in the industry. Our ideal candidate is a senior software developer who also loves to teach. You've built non-trivial applications, but you also have a passion for explaining technical concepts in just the right way.

This is a unique role because it combines teaching and software engineering. You'll design highly technical self-paced courses and instructor-led training courses with hands-on exercises to help people get the most out of Viam. You'll also become a Viam expert. When applying, please let us know in a few words why you'd be a good fit. 

What you'll do

  • Design the overall architecture of Viam's self-paced learning content: what courses exist, how they sequence, what prerequisites they assume, and how they build toward real capabilities
  • Evaluate training requirements by use case and user role, and turn those requirements into courses with clearly defined learning objectives and learning paths
  • Architect and develop sample applications using a variety of programming languages (e.g., Python, Go, TypeScript) and Viam
  • Design, develop, and maintain course materials including hands-on coding exercises, presentation content, video storyboards, student and instructor guides, demo scripts, quizzes and assessments
  • Build working projects in Viam yourself to validate that your curriculum designs match the developer experience
  • Use feedback and survey data from students, instructors, and Viam engineering teams to create new courses and improve existing courses
  • Build train-the-trainer materials to enable Viam instructors to deliver training courses effectively
  • Analyze where developers struggle or drop off, using both quantitative data and qualitative feedback to iterate on curriculum design
  • Continually look for ways to extend and improve our courses to support new use cases and features, and to enhance the learning experience for students and their instructors
  • Stay current with adult learning research and industry best practices in developer education

What you bring

  • A Bachelor's or advanced degree in computer science or a related engineering discipline, or equivalent experience in a software or technology-related field. Aptitude and attitude are more important than credentials
  • Advanced skills in at least one programming language (e.g., Python, Go, TypeScript). Understanding of at least one other programming language is a big plus
  • Skill with modern software development practices and infrastructure
  • Demonstrated experience in at least two of the following areas: teaching, technical content development, public speaking, technical writing
  • Understanding of instructional design principles—learning objectives, scaffolding, assessment design, motivation—whether through formal training or hard-won experience
  • An interest in sweating the details of individual learning moments
  • A "can-do" attitude, the ability to work collaboratively, and deliver on a deadline
  • You enjoy self-driven exploration and education on new software and hardware, and can adapt innovative technologies and learn quickly in a fast-paced environment
  • Experience or genuine interest in working with physical hardware—you'll be building robots as part of this job
  • Experience with robotics, IoT, embedded systems, or industrial automation is a significant plus

In 3 months

  • Complete new hire onboarding and technical training to acquire hands-on technical knowledge of the Viam platform and ecosystem, specific capabilities and use cases
  • You understand the Viam platform and feel comfortable assembling robots based on tutorials and writing programs for robots with our SDKs
  • Via new hire training and shadowing, acquire a deep knowledge of Viam training offerings, student personae, and learning objectives
  • You have audited existing documentation and learning content to identify gaps and opportunities
  • Comfortable with creating and releasing new or updated training content, given a course outline with defined learning objectives

In 6-12 months

  • You have built one or more substantial reference robotics applications on Viam
  • You have shipped at least two complete courses from outline to publication
  • You have established a repeatable curriculum development process that scales as the team grows
  • You are iterating on existing courses based on quantitative completion data and qualitative learner feedback
  • With the broader education team, contribute to refining processes and tooling to drive increased development velocity and quality of training content
  • You have contributed to internal enablement programs

The starting salary range for this role is $165,000 - $235,000/year.

Full-time Benefits:
Viam’s base salary range for this role is posted above. Your exact offer will vary based on factors, including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated to you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
  • 100% covered medical/dental/vision insurance plans, commuter benefits
  • 25 days paid vacation and generous holiday observances
  • Free lunch every day that you’re in the office
  • One Medical Membership
  • Citi Bike memberships
  • Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
  • Paid parental leave
  • Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Values:
  • Vision Driven
  • Collaborate Openly
  • Act Decisively
  • Succeed Through Diversity
  • Hold Ourselves Accountable
  • Lead with Curiosity
To all recruitment agencies: 
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.

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