Product Operations Engineer
About Viam
Viam is building the platform that makes robotics as programmable as software. Our software allows developers and companies to configure, control, and manage physical devices—from a single robot in a lab to fleets of machines deployed in the real world.
The company was founded by Eliot Horowitz, co-founder and former CTO of MongoDB, with the goal of making it dramatically easier to build and operate systems that interact with the physical world.
Today Viam powers developers and organizations working across robotics, industrial automation, research, and connected devices. We’re a ~100-person company headquartered in New York City.
Product Operations Engineer
What You'll Do
We're looking for a Product Operations Engineer to own user research, proactive user engagement, and the data operations that help us build better products faster. This is a hands-on role where you'll conduct user interviews, build systems to identify opportunities in our user base, maintain data quality, and make direct product improvements. You'll have the autonomy to identify what needs to be done and the technical chops to do it yourself.
User Research & Engagement
- Own end-to-end user research: recruit participants, conduct interviews, synthesize findings into actionable improvements.
- Build tooling to identify and reach users at key activation moments (e.g., first live robot, published module).
- Drive improvements to completion.
Data Operations & Insights
- Maintain data hygiene and build dashboards that surface actionable insights.
- Track product health metrics, activation funnels, and usage patterns.
- Maintain product usage pipeline and CRM data.
Product Contributions & Tooling
- Make direct product improvements: enrich metadata, fix UX friction, update documentation.
- Write code to build internal tools, automate workflows, and improve team productivity.
- Identify gaps and ship solutions independently.
What We're Looking For
Required:
- 3-5+ years in product operations, user research, or analytics roles.
- Experience conducting and synthesizing qualitative user research.
- Comfortable with outbound outreach and talking to users regularly.
- Coding ability to build tools and queries with LLM assistance.
- Self-starter who identifies problems and executes solutions independently.
- Strong communication skills to translate user feedback into product requirements.
Nice to Have:
- Experience in developer tools, robotics, or B2B SaaS.
- Background in PLG or growth operations.
- DevRel or technical community management experience.
What Success Looks Like
- First 90 days: Establish regular research cadence, build your first user identification system, ship product improvements from research insights.
- First 6 months: Become the go-to source for "what are users actually experiencing?" and drive measurable improvements in activation and product quality.
The estimated salary range for this role is 120-190k. This is a hybrid role 3 days a week in our NYC office.
Full-time Benefits
Viam’s base salary range for this role is posted above. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
- 100% covered medical/dental/vision insurance plans, commuter benefits
- 25 days paid vacation and generous holiday observances
- Free lunch every day that you’re in the office
- One Medical Membership
- Citi Bike memberships
- Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
- Paid parental leave
- Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
- Yearly Learning and Development Budget for your own personal learning goals
Values:
- Vision Driven
- Collaborate Openly
- Act Decisively
- Succeed Through Diversity
- Hold Ourselves Accountable
- Lead with Curiosity
To all recruitment agencies:
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.
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