Inventory Account Management Manager

WHAT YOU’LL DO

THE DAY-TO-DAY

• Easily accessible as the primary day-to-day point of contact for Exchange partners, advocating for Viant’s strategic goals and operational standards.
• Support Publisher Business Development teams by providing merchandising guidance and synthesizing themes of client requests for publisher partners to create solutions.
• Establish and maintain relationships with mid/long-tail publisher partners, ensuring Viant teams understand the offerings and how to access.
• Manage the programmatic inventory request lifecycle, including the setup, health monitoring, and troubleshooting of Viant Deals, Client Deals, and Open Market.
• Evaluate publisher offerings and inventory quality for effectiveness, ensuring strict adherence to the Viant Inventory Quality Policy and oRTB signal compliance (PPID, IRIS).
• Facilitate sales enablement by gathering offering requirements and processing inventory briefs submitted through the IAM Sales Feasibility Form.
• Act as a consultative expert on inventory strategies, serving as the primary lead for all channels, including CTV, Display, Audio, OLV, and DOOH.
• Provide DSP configuration requirements and technical recommendations to internal teams to improve campaign pacing and performance.
• Direct day-to-day inventory integrations and serve as the point person for supply billing inquiries and financial reconciliations. Report consistent feedback to inventory partners regarding quality, transparency standards, and evolving client needs.
• Manage supply infrastructure allocation, specifically overseeing QPS (Queries Per Second) management and partner capacity requests.
• Serve as the "first call" and primary liaison between inventory partners and client teams to troubleshoot live delivery issues, reporting discrepancies, and performance roadblocks.
• Strong cross-functional collaborator who can partner with Product and Engineering teams to share customer experience insights, communicate partner feedback, and help inform product improvements.
• Familiarity with AI tools and emerging AI applications, with an ability to leverage them to improve workflow efficiency, analysis, problem-solving, and client support.
• Produce supply health reporting and lead Exchange Quarterly Business Reviews (QBRs) to ensure partner alignment and identify optimization opportunities.
• Oversee global seller and site block lists to maintain high inventory standards.
• Ability to excel in a fast-paced work environment while quickly achieving product efficiency across a wide range of offerings.

GREAT TO HAVE

• 1-3 years digital media/programmatic/ad tech or client service experience
• Familiarity with OpenRTB standard and signals
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner
• Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across a broad set of offerings
• A consultative, strategic thinker with great energy and enthusiasm for new technologies
• Adaptable and comfortable managing change, with the ability to quickly pivot plans, priorities, and responsibilities in a fast-paced, evolving environment.
• 1Proficient in MS Office, including Excel, PowerPoint, and Outlook; 
• Interest or familiarity with Google Big Query or beginner SQL
• Bachelor’s degree required