Back to jobs

Senior Software Engineer - Professional Services

Chicago, IL (Hybrid)

Vibes helps marketing, loyalty, and customer experience professionals at the world's most respected brands create personal, revenue-driving and long-term mobile engagement between consumers and the brands they love. Industry leaders like Chipotle, The Children’s Place and Polo Ralph Lauren use Vibes to activate and grow customer relationships with timely, relevant, high-volume mobile messaging at a global scale. Our intelligent mobile engagement platform enables marketers to seamlessly connect with their customers using a data-rich and API-packed platform that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.

Position Overview:

We are seeking an experienced and impact-driven Senior Software Engineer to join our innovative, primarily remote team. In this role, you’ll leverage your expertise to design, build, and enhance our cloud-based applications while driving technological excellence across teams. With a strong focus on backend development in native AWS services, Ruby on Rails, some front end, and infrastructure management on AWS using Terraform, you will contribute to creating systems that are robust, scalable, and efficient.

As a Senior Software Engineer, you’ll go beyond code by mentoring team members, refining processes, and shaping systems to meet evolving business needs. Your ability to think strategically, adapt to challenges, and inspire those around you will be critical as you collaborate across disciplines to deliver high-impact solutions.

This is a unique opportunity to influence the future of digital consumer engagement—a space where personalized, scalable interactions are rapidly transforming how brands connect with consumers. If you are passionate about building innovative technology that drives value for large enterprises and fostering collaboration, this role offers an exciting path to grow and make a difference.

This is a full-time, hybrid position based in the greater Chicago metro area, reporting to the Director of Engineering. In 2024, Vibes was recognized as a Built In Best Hybrid Place to Work.

Responsibilities

  • Evangelize technology and drive system evolution to meet business and technical need of our customers.
  • Mentor and support team members, fostering their growth and success.
  • Proactively challenge and adjust team processes, ensuring continuous improvement.
  • Develop and maintain robust, scalable, and high-performance solutions using native AWS services like Event Bridge, Step Functions, SQS, Lambda, and custom built Ruby on Rails applications.
  • Implement and guide our Technical Account Managers to implement workflows in Tray.io and Wyng, a platform to create digital experiences.
  • Collaborate with cross-functional teams to understand requirements, architect solutions, and deliver features within established timelines.
  • Deploy and manage infrastructure components on AWS cloud using Terraform, ensuring reliability, security, and scalability.
  • Troubleshoot and debug issues across the full stack, from frontend UI elements to backend database queries.
  • Own systems by designing and implementing larger initiatives, owning production operations and monitoring of the system, and being aware of its SLAs.

Requirements & Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field or equivalent.
  • 5+ years of professional experience as a Software Engineer, with a focus on full-stack development.
  • Strong proficiency in backend development using native AWS (or GCP/Azure equivalent) technologies, Ruby on Rails, and a solid understanding of object-oriented programming principles.
  • Proficiency in serverless architecture and microservices.
  • Hands-on experience deploying and managing cloud infrastructure on AWS using Terraform or similar tools.
  • Passion for learning and staying updated on emerging technologies, best practices, and industry trends.
  • Excellent problem-solving skills and the ability to troubleshoot complex issues across the full stack.
  • Willingness to travel to Vibes' downtown Chicago, IL, office several times a month.
  • Authorized to work in the United States without the need for current or future employer sponsorship.

Our Core Values:

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Compensation and Benefits
The compensation range for this role is $135,000 to $150,000. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 12 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity
Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vibes’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.