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Director of Product Management

Chicago, IL (Hybrid)

About Vibes

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com. 

Role Summary

We are seeking a Director of Product Management to lead strategy and execution for our Connect platform, a core component of our carrier, partner, and customer ecosystem. This role is accountable for defining product vision, driving delivery, and ensuring the platform meets the highest standards for scalability, reliability, compliance, and customer value.

The Director will oversee a portfolio of platform capabilities spanning carrier integrations, messaging infrastructure, onboarding and provisioning workflows, policy enforcement, analytics, and APIs. This position requires close collaboration with Engineering, Compliance, Messaging Ops, Sales, and Developer Relations to deliver products that support sustained growth and operational excellence.

Key Responsibilities

Product Strategy and Roadmap

  • Define and own the long-term product strategy and roadmap for the Connect platform, aligned with business objectives and market needs.
  • Balance customer requirements, carrier constraints, technical feasibility, and revenue impact in prioritization decisions.
  • Establish clear success metrics for platform performance, reliability, and adoption.

Carrier and Compliance Enablement

  • Partner with Compliance and Messaging Ops to translate carrier policies, technical specifications, and certification requirements into actionable product requirements.
  • Ensure the platform supports efficient onboarding, audit readiness, and ongoing compliance enforcement.
  • Monitor changes in carrier policies and market conditions, proactively incorporating them into product planning.

Platform and API Leadership

  • Lead product development for platform services including APIs, provisioning, policy management, analytics, and reporting.
  • Ensure a consistent, high-quality experience for internal teams, external developers, and integration partners.
  • Advocate for strong developer experience while maintaining platform security, integrity, and carrier trust.

Execution and Delivery

  • Build, lead, coach, and develop a team of Product Managers across Connect and infrastructure-adjacent domains.
  • Partner with Engineering to deliver reliable, scalable releases on predictable timelines.
  • Apply data-driven decision-making throughout discovery, delivery, and post-launch evaluation.

Cross-Functional Leadership

  • Serve as the primary product representative in cross-functional planning and executive discussions.
  • Communicate product priorities, tradeoffs, and timelines clearly to stakeholders at all levels.
  • Build alignment across Product, Engineering, Sales, Customer Success, Messaging Ops, and external partners.

Qualifications

Experience

  • 8–12+ years of experience in Product Management, including leadership roles overseeing complex platform or infrastructure products.
  • Demonstrated experience in regulated or partner-driven ecosystems such as aggregators, CPaaS, telecommunications, payments, or similar domains.
  • Proven ability to deliver products that operate at scale and under external operational constraints.

Technical and Domain Expertise

  • Strong understanding of API-first platforms, distributed systems, and platform economics.
  • Experience managing products where reliability, compliance, and operational discipline are critical.
  • Ability to synthesize technical, regulatory, and commercial considerations into clear product direction.

Leadership and Communication

  • Effective people leader with experience building and mentoring high-performing product teams.
  • Strong executive communication skills, with the ability to clearly articulate strategy, risks, and tradeoffs.
  • Demonstrated ability to influence across functions and drive alignment in complex organizations.

Preferred Qualifications

  • Experience with A2P messaging, RCS, SMS, MMS, or global carrier ecosystems.
  • Experience supporting self-serve or product-led growth platform models.
  • Prior collaboration with Developer Relations or partner enablement teams.

Our Core Values

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Compensation and Benefits

The compensation range for this role is $150,000 to $180,000. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 11 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity

Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

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