Back to jobs

Revenue Operations Specialist

Chicago, IL

Vibes is on a journey to reinvent the messaging ecosystem. You probably get dozens of communications from brands every day – most of them are not interesting. They don’t make you love the brand more or improve the service you receive. And maybe you want richer engagement with brands, but are you really going to download their app? Probably not… You may be surprised to learn that in the next year the way people engage with brands is going to completely change. RCS is an exciting new messaging channel that enables the richness of apps through the ubiquity of your phone’s text messaging capabilities. 

The potential of RCS is clear, but the industry needs to be inspired. Someone needs to chart the path. Luckily, we’ve done this before. Vibes is a pioneer in mobile engagement – shaping the industry and guiding innovation for since the advent of text messages. Today, we route billions of messages of month and cultivate excellence through our technology and deep expertise in mobile best-practices. We hold one of only four coveted spots as a Tier-1 DCA for RCS, which means we will shape the journey as RCS replaces Apps and outdated-email for consumer communication. 

Vibes is shaping the new world that will make text messages more engaging, more useful, and more valuable to everyone.  You should join us. 

Role Summary: 

We are looking for a Revenue Operations Specialist to grow with our team. You care deeply about using data to empower teams to do their best work and are equally comfortable analyzing sales data for insights as you are brainstorming with a sales rep on how they can optimize their outreach process. You’re passionate about collaborating to understand business problems and partnering with the GTM team to support strong, data-driven performance.  

Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work. 

This is a hybrid position based in Chicago and reports to the Director of Revenue Operations. Vibes has been recognized in 2026 as a Built In Best Places to Work. 

Responsibilities: 

  • Analysis & Insights  
  • Support performance by making metrics-based connections between processes and revenue results 
  • Report on GTM funnel metrics to provide timely information to drive strategic decisions - enable efficient, clear direction from the Revenue Operations and Sales leadership team to reps 
  • Utilize effective data visualization to drive clarity and accurate understanding for stakeholders 
  • Engage as a liaison between teams – often business operations and sales functions to ensure alignment on goals and outcomes  
  • Participate in evolving our Pricing & Packaging strategy – make suggestions cadence for review of our current rate cards, contribute to strategy for new products 
  • Operational effectiveness  
  • Participate in Deal Desk – meet with Sales and Customer Success teams to support effective deal structure aligned with our pricing & packaging strategy 
  • Provide all GTM Reporting for the business – consult on and execute a useful cadence that meets the needs of all stakeholders; complete ad hoc reports, as necessary 
  • Manage all contracts – ensure contracts are simple, effective, and consistent with template from legal 
  • Drive Sales enforcement – partner with GTM and Executive leadership to ensure compliance and clean data hygiene 
  • Own CPQ tool to accelerate and simplify pricing and negotiation practices 
  • Manage all GTM Tools & Tech – act as primary admin for all tools, manage internal user provisioning and implementation. Act as first point of contact for Vibes employees for training and support. 
  • Compensation planning & execution  
  • Support Finance and Talent Team in calculating commissions for quarterly an annual payouts. 

Requirements: 

  • At least 1 years’ experience in Revenue Operations for a SaaS company 
  • Experience in direct sales preferred 
  • Working knowledge GTM Technology Tools (CRM, Marketing automation, Customer Success) 
  • Demonstrated ability to pattern match to help identify challenges to the business or our execution (i.e. general business acumen and critical thinking) 
  • Demonstrated competency in key tools (e.g. Excel/pivot tables, Hubspot or Salesforce admin, PowerPoint graphics) 
  • Basic understanding of Marketing Operations (e.g. demand generation KPIs & data tracking, lead lifecycle analysis, SEO and web trends, B2B MarTech tools) 
  • Basic understanding of Services/Customer Success operations, leading indicator KPIs and systems/data management 

  

Our Core Values: 

  • Respect, Honesty, and Integrity for All Stakeholders 
  • Relentless Focus on the Customer                                       
  • Create Value 
  • Always be Learning 
  • Never be Satisfied                                                                                                            
  • Seek Accountability and Ownership 

 

Compensation and Benefits 
The compensation range for this role is $65,000 - $75,000 plus a performance-based bonus plan. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 12 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program. 

Equal Opportunity 
Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

Create a Job Alert

Interested in building your career at Vibes? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vibes’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.