Job Application for Customer Experience Intern at Vimeo

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Intern. In this role, you will play a key part in ensuring our customers have a positive and successful experience with our products/services. You will gain valuable hands-on experience in a fast-paced environment and contribute directly to the growth and retention of our customer base.

Join our team in NYC!

Office Address:
330 W 34th St. Floor 10, New York, NY 10001

This full-time, 40-hour per week internship requires an in-office presence Monday through Thursday, 9 AM to 5 PM EST. Fridays are remote work days.

What You'll Do:

Project Management: Assist Customer Experience teams with ongoing projects, such analyzing customer data and identifying areas for improvement.
Data Analysis: Track key customer success metrics, analyze customer data to identify trends and insights, and contribute to reports on customer health and engagement.
Product Feedback: Gather and analyze customer feedback to identify areas for product improvement and share insights with the product team.

Example Projects:

Customer Feedback Analysis Project: Gather customer feedback from various sources (surveys, support tickets, online reviews) and analyze it to identify common themes and areas for improvement. Present findings and recommendations to the team.
Customer Journey Mapping Project: Map out the entire customer journey from initial contact to long-term engagement. Identify key touchpoints and opportunities to improve the customer experience at each stage.
Customer Journey Optimization Project: Review and analyze the Customer Journey to identify areas for improvement and create new resources or training materials to empower employees to enhance the customer experience.
Churn Analysis Project: Analyze customer churn data to identify patterns and contributing factors. Develop strategies to reduce churn and improve customer retention.

Bonus Points:

Currently pursuing a Bachelor's or Master's degree in Business Administration, Marketing, Communications, or a related field.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving abilities.
Proficiency in Google Workspace Suite.
A passion for customer service and a desire to help others succeed.

Benefits:

Gain practical experience in a dynamic and growing company.
Work alongside experienced professionals and learn from industry experts.
Develop valuable skills in customer experience, project management, and data analysis.
Make a real impact on the company's growth and customer satisfaction.

This is a paid internship.
Hourly Rate: $25

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

First Name

Last Name

Phone

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Preferred first name (if different):

Alternative phone:

LinkedIn Profile

GitHub Link

Website/Portfolio:

How did you hear about this job?

What geographical location are you looking to work from?

Will you now, or in the future, require sponsorship for employment authorization to work in the US? (e.g. H-1B visa status)

Select...

Work Authorization: (Please Select One)

Select...

Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work?

Select...

If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department:

Have you been an employee or representative of or consultant to any company that competes with Vimeo in the last 12 months? If so, do you have any contractual or other restrictions that would prevent or limit your acceptance of employment with Vimeo (such as a non-disclosure agreement or a non-solicitation agreement)?

Date available to start: (optional)

Desired Compensation: *Please specify if base salary or TC (total compensation)

Are you willing to commute to the office Monday through Thursday, 9 AM to 5 PM EST? Fridays are remote work days.

Select...

By submitting this application, I certify that all of the information I have provided in this application (or in any other accompanying or required documents) is correct, accurate and complete to the best of my knowledge. I understand that falsification, misrepresentation or omission of any facts in these documents may be cause for denial of employment or immediate termination of employment regardless of the timing or circumstances of discovery. I also understand that submitting this application does not guarantee employment.

Select...

What are your preferred pronouns?

Select...

Customer Experience Intern

Apply for this job