Job Application for Sr. Director, Customer Success at Vimeo

New

As the Senior Director of Customer Success, you will be responsible for leading and scaling our entire post-sale customer journey for our strategic, enterprise customer set. Your primary focus will be on driving a proactive, value-driven strategy to ensure our enterprise clients successfully adopt, expand, and renew their partnership with us. Reporting to our VP of Global Customer Success, you will be instrumental in scaling our Customer Success function, building an exceptional team, and ensuring our enterprise clients achieve maximum value from our technologies and services.

Responsibilities:

Strategic Leadership: Develop and execute a comprehensive Customer Success strategy that aligns with company goals for revenue growth and retention, with a strong focus on our largest, enterprise accounts.
Customer Lifecycle Management: Oversee and optimize the entire customer lifecycle, from seamless implementation and onboarding to ongoing engagement and successful renewals. Understand how to assess, close or escalate process gaps.
Retention & Expansion: Drive significant improvements in gross and net retention rates by proactively managing customer health, mitigating risks, and identifying opportunities for expansion within our client base.
Team Leadership: Lead, mentor, and grow a high-performing team of Customer Success Managers, setting clear performance goals and fostering a culture of excellence and continuous improvement.
Cross-Functional Collaboration: Serve as a key voice for the customer within the organization, partnering with Sales, Product, Marketing, and Engineering to advocate for client needs and drive product innovation.
Executive Relationships: Act as an executive sponsor for our most important clients, building and nurturing C-level relationships to ensure long-term partnership and mutual success.

Qualifications:

10+ years of progressive experience in Customer Success, Account Management, or a related customer-facing role, with at least 3-6 years in a leadership position.
Proven track record of building, scaling, and leading high-performing Customer Success teams at a B2B SaaS company.
Demonstrable experience in driving significant improvements in gross and net retention rates, specifically within strategic or enterprise client segments.
Deep understanding of the B2B SaaS business model and the entire customer lifecycle, from initial onboarding and implementation through retention, expansion, and renewals.
Strong strategic and analytical skills, with the ability to use data to inform decisions and drive business outcomes.
Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Experience with Customer Success platforms (e.g., Gainsight, Catalyst, Vitally) and CRM software (e.g., Salesforce).
A “roll up sleeves” attitude, bias to action, and the ability to thrive in a fast-paced, high-growth environment.

Base Salary Range:

NYC Metro, Bay Area, Seattle, & Los Angeles: $184,000 - $251,500
All other US cities outside above metro areas: $165,600 - $226,350

This role also includes on-target commissions in addition to base salary.

Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

#LI-OZ1

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Preferred first name (if different):

Alternative phone:

LinkedIn Profile

GitHub Link

Website/Portfolio:

How did you hear about this job?

What geographical location are you looking to work from?

Will you now, or in the future, require sponsorship for employment authorization to work in the US? (e.g. H-1B visa status)

Select...

Work Authorization: (Please Select One)

Select...

Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work?

Select...

If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department:

Have you been an employee or representative of or consultant to any company that competes with Vimeo in the last 12 months? If so, do you have any contractual or other restrictions that would prevent or limit your acceptance of employment with Vimeo (such as a non-disclosure agreement or a non-solicitation agreement)?

Date available to start: (optional)

Desired Compensation: *Please specify if base salary or TC (total compensation)

By submitting this application, I certify that all of the information I have provided in this application (or in any other accompanying or required documents) is correct, accurate and complete to the best of my knowledge. I understand that falsification, misrepresentation or omission of any facts in these documents may be cause for denial of employment or immediate termination of employment regardless of the timing or circumstances of discovery. I also understand that submitting this application does not guarantee employment.

Select...

What are your preferred pronouns?

Select...

2025 Domestic Self ID

Below is a set of voluntary demographic questions that are part of our inclusion efforts. If you choose to fill them out, the responses will be used (in aggregate only with no ability to see on a per candidate basis) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and cannot in any way be used in the hiring decision.

I identify my gender as:

Select...

Do you identify as being part of the LGBTQIA+ community?

Select...

I identify my Ethnicity as:

Select...

Veteran Status

Select...

Do you identify as a person with a Disablity:

Select...

Sr. Director, Customer Success

Responsibilities:

Qualifications:

Apply for this job

2025 Domestic Self ID