Customer Support Specialist

Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.  

VIP is looking for an entry-level Customer Support Specialist to join our support team.  The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who will be committed to customer satisfaction.   

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information 
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths. We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.