Software Support Specialist

Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success has been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.  

VIP is currently seeking a dynamic and motivated Software Support Specialist to join our KARMA Team. KARMA is a leading Customer Relationship Management (CRM) and mobile reporting solution. This role offers an exciting opportunity to work directly with customers, contribute to the enhancement of innovative software solutions, and gain hands-on project management experience. We are looking for a quick learner with strong organizational skills and a passion for customer service. No prior technical experience is necessary. Training will be provided for the right candidate.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Develop a thorough understanding of VIP Software, including the ability to install, train, and support our customers effectively
• Deliver exceptional service to customers through phone, virtual meetings, or in-person interactions
• Respond promptly and professionally to customer inquiries, ensuring their needs are met
• Address and resolve customer complaints with a focus on customer satisfaction
• Act as a liaison between customers and internal departments to ensure smooth and timely communication and service delivery
• Document and track actions taken to resolve customer issues
• Provide feedback to the Development Team to support software improvements

Requirements:

• Strong verbal and written communication skills
• Ability to effectively teach and train customers in a clear and resourceful manner
• Self-driven with the ability to work independently and as part of a team
• Excellent problem-solving skills with a keen attention to detail and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• A passion for learning new technologies and sharing innovative ideas
• College degree preferred but not required

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.