Software Support Specialist - Evening Shift

VIP is looking for a Software Support Specialist for mid-shift coverage to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. This position would have the option to work from home primarily once trained.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

Requirements:

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• College degree and at least one year of customer service experience preferred
• Must be able to work the evening shift. Preferably 3:00PM - 11:00PM.
• Would require 2 months of on-site day training (8:00AM-5:00PM) before transitioning to the evening shift.

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.