Application Support Specialist

Join Vermont Information Processing (VIP) as a key member of our Route Accounting System (RAS) Customer Support Team — a fast-moving, collaborative group committed to delivering reliable, responsive support to our customers within the beverage industry. If you love solving problems, thrive in a dynamic environment, and take pride in delivering an exceptional customer experience, we want to hear from you.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

What You'll Do:

• Be the trusted point of contact for customers via phone and email, responding promptly and professionally to inquiries and resolving issues end-to-end.
• Diagnose and resolve customer complaints by gathering the right information, coordinating with internal teams, and seeing issues through to a successful outcome.
• Act as a bridge between customers and internal departments, ensuring the right people are involved at the right time.
• Maintain detailed, accurate records of interactions, transactions, and resolutions to support continuous improvement and team accountability.
• Follow up proactively on open cases to ensure customers feel supported throughout the entire resolution process.

What You Bring:

• Strong verbal and written communication skills
• Sharp analytical and problem-solving abilities
• High attention to detail with a commitment to data accuracy and confidentiality
• Ability to manage multiple priorities calmly under pressure
• College degree preferred but not required
• Knowledge of the distribution industry is a plus!

Why VIP?

We're a technology company with deep roots in the beverage distribution industry. At VIP, you'll join a supportive team, develop real technical expertise, and make a direct impact on the customers who depend on our software every day!

Compensation: $23.00 - $28.00/hour (Level 1)

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match and Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.