Client Service Coordinator

Vise is looking for an Client Service Coordinator to join the Account Management Team. You'll be an indispensable resource for our financial advisor clients and play a critical role in the operational center of Vise; working directly with custodians, acting as the liaison between Account Managers, Investment Operations, and Trading—ensuring smooth account onboarding, maintenance, and day-to-day workflow execution.

This position will play a critical role in ensuring the onboarding, implementation, and ongoing adoption of the Vise platform are smooth and efficient. As part of this role, you will learn and understand the intricate details of our platform and internal processes/systems. You will monitor and handle client account activity, support trading operations, and maintain data accuracy across multiple internal tools.

This is a great opportunity for someone who thrives in a fast-paced environment, is passionate about delivering operational excellence, and is eager to learn more about the FinTech and Investment Management space. This role is onsite in NYC, in our SoHo office. 

What you bring on day one

• Minimum of 2-4 years of experience in a client operations role—preferably in fintech, investment management, or a related financial services environment
• Strong attention to detail with the ability to stay organized and prioritize in a fast-moving setting
• Clear and confident communicator with excellent verbal and written communication skills both inside the organization, as well as externally with clients and other third parties
• Intellectually curious, independently resourceful, and thrives in a goal-oriented environment
• Quick learner who can adapt to new tools, processes, and product updates with ease
• Team focused mindset, eager to collaborate and take initiative with others to resolve problems 
• Experienced with custodian platforms (such as Charles Schwab and Fidelity) is preferred
• Comfortable working with programming languages and interfaces (such as SQL, Retool, and Snowflake) is a plus
• A no task too small mindset

What you will own

• Assist Account Managers in addressing client inquiries related to trading and portfolio management 
• Support daily account onboarding, assignment, and maintenance workflows
• Aggregate client documents and maintain a streamlined record keeping system
• Monitor and manage key account activity at custodians, such as restrictions, cash flows, and closures, etc. 
• Coordinate recurring client deliverables, including billing invoices and quarterly reviews
• Maintain and update internal tools and data records to ensure operational accuracy
• Serve as an internal advocate for client issues, requests, and needs through partnering cross-functionally with Trading, Investment Ops, Finance, and Marketing teams
• Contribute ongoing process improvements and support special projects as needed

Why join Vise:

• Opportunity to make a significant impact at a hyper-growth fintech start-up
• Competitive salary and equity
• Unlimited PTO and great benefits, including $1 medical insurance
• 401k plan with generous matching and self-directed brokerage account option
• Access to investment management and free financial advice from one of our partner RIA firms
• Paid lunches at our NYC office
• Career growth and development opportunities

Through the internal and market data Vise has collected, we expect the salary range for this position to be $60,000 - $90,000 per year, plus a competitive equity package. Your actual compensation will be determined based on your skills, qualifications, and experience. In addition, Vise offers a wide range of comprehensive and inclusive employee benefits. 

About Vise:

Vise is an artificial intelligence (AI) powered asset management platform designed specifically for financial advisors to build, manage and explain personalized portfolios. In today's world, AI is driving personalization across various industries, enhancing the way we shop, consume content, and engage with technology. Embracing this trend, Vise is leading the charge to bring this level of personalization to how we invest. Vise ushers in Wealth 3.0, moving beyond mutual funds and ETFs to offer personalized and automated portfolios. By harnessing the power of AI, Vise enables financial advisors to create tailored investment strategies that cater to each client's unique financial needs and goals.

Financial advisors are at the heart of this transformation, as their relationships with clients are essential to understanding and meeting each client's unique financial needs. With Vise, advisors can focus on nurturing these relationships instead of spending time building and managing portfolios. Our platform empowers advisors to create institutional-grade, personalized portfolios, automate their management, and explain valuable insights that enhance their expertise and service to clients. Vise is the outsourced sub-advisor, doing trading, rebalancing, and managing client portfolios fully automated on the advisor's behalf; Vise charges an AUM fee for its services. 

Our exceptional New York team comprises world-class Ph.D. quants, investment researchers, and engineers with experience at industry-leading firms like Citadel, Blackrock, Stripe, and Stanford. Combining top financial and engineering talent, we pride ourselves on delivering products faster and understanding our customers' needs better than anyone else in the market. Vise has garnered the support of prominent venture capital firms, raising over $130M from Sequoia Capital and Founders Fund, among others.

 

Vise celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.