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Enterprise Account Manager

New York, New York, United States; Remote, United States

Our reputation as the world’s expert on hospitality sales enablement is based on our years of research, product innovation and a track record of consistently delivering exceptionally high return on investment to our customers. We have ambitious goals and are expanding our remote team with an eye towards new sales enablement products and technologies for our customers. We are looking for more team members who care passionately about doing a thing right and then seeing how to make it even better. 

This role can be based anywhere in the U.S. or you can work out of our New York City office in Midtown Manhattan. 

What you can expect as Enterprise Account Manager at Visiting Media:

The Enterprise Account Manager will focus on managing key customer accounts, ensuring their success, satisfaction, and revenue growth. In this role, you will build and maintain strong relationships with decision-makers, overseeing the overall health of accounts, and driving strategic initiatives to expand the customer footprint and achieve mutual success. You will work closely with sales to identify opportunities for growth, including renewals and upsells, and will use Salesforce to forecast and manage account performance. You will leverage modern technology like AI to drive innovation and efficiency within our organization. We anticipate some of your overall responsibilities to be: 

  • Revenue Growth and Strategic Expansion
    • Identify opportunities to expand the footprint within existing customer accounts, driving growth in ARR by understanding customer needs and aligning them with product offerings. 
    • Collaborate with sales to strategically position upsell opportunities and cross-functional solutions. 
  • Sales Partnership
    • Partner with Account Executives to develop account strategies, and account plans to ensure overall customer relationship as well as optimized account revenue production relationship.
  • Customer Relationship Management & Business Reviews
    • Partner with Customer Success to develop strong relationships with key decision-makers and buyers at properties and with ownership groups. 
    • Engage with customers to highlight success, recommend solutions, and increase usage across their organization through leading quarterly business reviews (QBRs) to assess performance, gather feedback, and identify areas for growth. 
  • Renewal Strategy and Execution
    • Manage contract renewals by proactively initiating discussions with customers well in advance of renewal dates. 
    • Ensure a high renewal rate (target >97%) by addressing concerns early and positioning additional value where needed.
  •  Account Forecasting and Pipeline Management
    • Leverage Salesforce for accurate forecasting of customer growth, renewal, and expansion opportunities. 
    • Work closely with sales teams to ensure alignment on forecasts and revenue growth projections, providing clear visibility into the account pipeline.
  • Cross-Departmental Collaboration
    • Collaborate with internal teams to ensure customers are receiving the full value of the company’s offerings.

What previous experience will likely set you for success:

  • Proven experience in managing relationships with large Enterprise clients or management groups, driving success, expansion, and market share growth.
  • Strong organizational skills, with the ability to manage multiple Enterprise client relationships and projects simultaneously.
  • Proficiency in using customer relationship management (CRM) systems and relevant software.
  • Familiarity with photography, multimedia content, or technology solutions is a plus.
  • Experience in the hospitality industry or related sectors, with an understanding of its unique business models, customer expectations, and operational challenges.

What else you need to know:

We know a diverse and inclusive team makes our workplace better. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description and qualifications we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other perks. As a remote company we’ll help ensure you have the tools needed to work from wherever you are. Our best estimate of the compensation range for this opportunity is $75,000 - $85,000 annually with a bonus opportunity (OTE $96,000 - $109,000). We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Visiting Media is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, national origin, ancestry, citizenship, religion, creed, disability, veteran status, sex, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

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