ECM Lead Care Manager

GET TO KNOW US:

For over 100 years, Vista Del Mar Child & Family Services (VDM) has taken great pride in providing exceptional programs and services for children and families throughout LA County. VDM envisions a community where all children and families are equipped and prepared to live productive, fulfilling lives. We serve the most vulnerable in Los Angeles, many of whom have faced multi-generational inequities. Vista Del Mar is guided by core values of empowerment, equity, and excellence.

CULTURE:

At Vista Del Mar, our success is empowered by our staff, families, residents, and clients. We believe in the inclusion and liberation of marginalized communities, standing in unity for justice and recognizing long-standing systemic oppression. We acknowledge we are part of an unjust system and strongly advocate to change oppressive systems and the unconscious bias that affect staff, clients, and families in all communities. Vista is committed to developing a culture of healing, community care, and creating a sense of belonging. Our actions will be louder than our words.

Folks who are Black, Indigenous, people of color, LGBTQ+, of a marginalized gender, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression, and/or gender-based violence are encouraged to apply.

MISSION:

Vista Del Mar provides a trauma-responsive continuum of services to empower children, youth, and families in Southern California to lead fulfilling lives.

The Lead Care Manager provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The Lead Care Manager will be responsible for the oversees of specific cases, coordinate health care benefits, provide education and facilitate client access to care.

Essential Job Duties  

• Oversees development and implementation of Individualized Care Plan/Health Action Plan.
• Communicate regularly with other service providers to ensure that care is continuous and integrated among all service Providers and referring to and following up with primary care/physical and developmental health, mental health, SUD treatment, oral health, models trauma-informed care, necessary community-based and social services, Community Supports, and housing, as needed.
• Providing support to engage the Client in their treatment, including coordination for medication review and/or reconciliation, scheduling appointments, providing appointment reminders, coordinating transportation, accompaniment to critical appointments, and identifying and helping to address other barriers to Client engagement in treatment.
• Communicating Clients’ needs and preferences timely to all members of the Clients’ care team in a manner that ensures safe, appropriate and effective person-centered care.
• Regular contact with the Client and their family client(s), guardian, caregiver, and/or authorized support person(s), when appropriate, to help assist with consistency of care plan.
• Usage of EMR/EHRs/Care Management Software.
• Work collaboratively with any and all staff regarding Transitional Care Planning.
• Monitor and ensure effective linkages with community and agency service providers.
• Participate in training activities as directed.
• Establish and maintain positive and effective working relationships with internal staff and external resources.
• Other duties as assigned.

What you Bring to VDM

• BA and/or relevant experience as determined by Supervisor
• Two or more years of direct practice experience working with seriously emotionally disturbed children, adolescents, and families.
• Experience in engaging parents/caregivers as partners and working successfully with families from diverse ethnic and cultural groups.
• Ability to work flexible hours, including occasional night/weekend work.

Salary: $22.00 - $25.00

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care and Supplemental benefits
• 403(b) – 3% Employer contribution based off annual salary
• 4 Flex Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

Vista Del Mar’s Credentials:

Our nationally recognized clinical programs have been awarded a Gold Seal by the Joint Commission, the highest level of accreditation possible. In addition, our educational facilities are fully accredited through the Western Association of Schools and Colleges (WASC), and our graduate degree program is recognized worldwide for its high quality of instructions.

Equal Employment Statement

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment.