Quality Assurance Associate (Healthcare focus)

GET TO KNOW US:

For over 100 years, Vista Del Mar Child & Family Services (VDM) has taken great pride in providing exceptional programs and services for children and families throughout LA County. VDM envisions a community where all children and families are equipped and prepared to live productive, fulfilling lives. We serve the most vulnerable in Los Angeles, many of whom have faced multi-generational inequities. Vista Del Mar is guided by core values of empowerment, equity, and excellence.

CULTURE:

At Vista Del Mar, our success is empowered by our staff, families, residents, and clients. We believe in the inclusion and liberation of marginalized communities, standing in unity for justice and recognizing long-standing systemic oppression. We acknowledge we are part of an unjust system and strongly advocate to change oppressive systems and the unconscious bias that affect staff, clients, and families in all communities. Vista is committed to developing a culture of healing, community care, and creating a sense of belonging. Our actions will be louder than our words.

Folks who are Black, Indigenous, people of color, LGBTQ+, of a marginalized gender, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression, and/or gender-based violence are encouraged to apply.

MISSION:

Vista Del Mar provides a trauma-responsive continuum of services to empower children, youth, and families in Southern California to lead fulfilling lives.

ROLE OVERVIEW

The Quality Assurance Technician provides staff support to the Quality Assurance Residential Manager to ensure compliance with the clinical records system in a manner consistent with medical-legal, accreditation, licensing and general State/Federal regulatory standards.

MUST HAVE HEALTHCARE EXPERIENCE 

ESSENTIAL JOB DUTIES:

• Ensures compliance of clinical records and performs a clinical records review before any Residential Programs auditor site visit, including but not limited to:
• Ensuring that all required Admission documentation is completed by the agency’s Admission department;
• Perform quarterly Audits of active client records and Progress notes (both computer and hard copy files) to ensure that contractual standards are maintained;
• Reviews monthly CFT Schedules (formerly known as TPR Schedule) completed by Administrative Assistance from STRTP and CTF.
• Monitors, sends reminders to Clinician and Clinical Case Coordinator regarding DMH documentation due monthly and reviews documentation when completed.
• Maintains closed clinical records including post-termination reviews, TIER, Cardex and archives;
• Completes audit checklists of criteria defined by the Quality Assurance Residential Manager before closing client records, and purges client records based on established destruction time frames;
• Performs post-discharge chart review and assembly (both computer and hard copy files) in preparation for closed record storage.
• Prepares statistic reports and information summaries related to clinical records review, as directed by the Quality Assurance Residential Manager.
• Performs computer data entry in TIER, Cardex, Alliance Reporting and other VDM databases;
• Tracks clinical record documentation in TIER and/or Excel;
• Provides training to Residential Program Administrative Assistants and staff regarding chart assembly and maintenance;
• Responds to requests for clinical information from VDM programs, outside agencies, health providers, and insurance companies, and prepares client record documents for release of information and third-party Payor inquiries as requested by the Quality Assurance Residential Manager;
• Maintains closed records, record retrieval, and the department’s Clinical Record Check-Out Log.
• Maintains client record security and the department’s computerized system for tracking the retention and destruction of all clinical records agency-wide;
• Prepares charts to be sent to storage, enters data in Williams Storage system and coordinates pick up of boxes.
• Assists the Quality Assurance Residential Manager with data entry and tracking of DTI and IHBS Authorizations
• Audits Special Incident Reports/Unusual Occurrence Reports for data entry accuracy and completeness according to requirements of contracts and licensing.

WHAT YOU BRING TO VDM:

• A background of education and experience in an office setting, equivalent to graduation from High School.
• Must have excellent organizational skills and an ability work cooperatively with others.
• Have command of the English language; be able to spell correctly.
• Have knowledge of modern office methods and equipment.
• Type a minimum of 50 wpm accurately.
• Must be able to perform basic lifting, carrying and filing.

Hourly Rate: $25.50

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care FSA and Supplemental benefits
• 403(b) – 3% Employer contribution based off annual salary
• 4 Mental Health Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

Vista Del Mar’s Credentials:

Our nationally recognized clinical programs have been awarded a Gold Seal by the Joint Commission, the highest level of accreditation possible. In addition, our educational facilities are fully accredited through the Western Association of Schools and Colleges (WASC), and our graduate degree program is recognized worldwide for its high quality of instructions.

Equal Employment Statement

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment.