VH Lead Medical Coordinator

GET TO KNOW US:

For over 100 years, Vista Del Mar Child & Family Services (VDM) has taken great pride in providing exceptional programs and services for children and families throughout LA County. VDM envisions a community where all children and families are equipped and prepared to live productive, fulfilling lives. We serve the most vulnerable in Los Angeles, many of whom have faced multi-generational inequities. Vista Del Mar is guided by core values of empowerment, equity, and excellence.

CULTURE:

At Vista Del Mar, our success is empowered by our staff, families, residents, and clients. We believe in the inclusion and liberation of marginalized communities, standing in unity for justice and recognizing long-standing systemic oppression. We acknowledge we are part of an unjust system and strongly advocate to change oppressive systems and the unconscious bias that affect staff, clients, and families in all communities. Vista is committed to developing a culture of healing, community care, and creating a sense of belonging. Our actions will be louder than our words.

Folks who are Black, Indigenous, people of color, LGBTQ+, of a marginalized gender, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression, and/or gender-based violence are encouraged to apply.

MISSION:

Vista Del Mar provides a trauma-responsive continuum of services to empower children, youth, and families in Southern California to lead fulfilling lives.

 The  Lead  Medical  Coordinator  provides  advanced  non-medical/clerical  case coordination and health services support for youth placed in ORR-funded residential shelter care. This role ensures timely access to medical, dental, behavioral health, and specialty services while maintaining compliance with ORR policies, DHUC standards, HIPAA requirements, and agency protocols. The position serves as a central liaison between the Health Center, residential staff, clinicians, external medical providers, and the multidisciplinary treatment team to support youth health outcomes within a trauma-informed, culturally responsive framework. The position requires the ability to work independently, be detailed oriented, exhibit organizational skills, be proactive, and work as a team member.

Essential Job Duties (other duties may be assigned):

• Coordinate and schedule medical, dental, vision, psychiatric, and specialty appointments for UC.
• Verify insurance, track billing and obtain medical treatment authorizations when required. Prepare appointment packets and ensure continuity of care documentation.
• Track follow-up care, lab results, and treatment recommendation
• Maintain health records in alignment with ORR UC Policy Guide and DHUC standards, keep the UC Portal updated, maintain and assist with data entry.
• Maintain current Health Center forms and protocol
• Ensure that all medical charts, HC forms are current and ready for discharge
• Monitor IME timelines, required screenings, and health service deliverables.
• Monitor medication tracking and psychotropic documentation.
• Communicate with the Department of Heath for Unaccompanied Children (DHUC) when ORR medical guidance is needed.
• Communicate health updates to treatment teams
• Serve as liaison and support between nurses, clinicians, case management, residential staff, and external provider to address youth medical and behavioral needs
• Complete missed dose and medical service reports, and health service tracking tools (QA report).
• Maintain supply inventory for Health Center operation
• Collaborate with chart review, monitoring v QA reviews and prepares the medical chart for audit and regulatory requests.
• Always maintain professional relationships with clients and colleagues
• Provide backup administrative support when needed
• Other duties assigned by the Director of Health Service

What you bring to VDM?

• Computer skills sufficient to meet production demands of the job, including Microsoft
• Office, TIER, My Evolve software, and knowledge of the ORR UC Portal.
• Skill in maintaining detailed, accurate and complete records.
• Effective oral/written communication skills; bi-lingual skills in Spanish/English p
• Strong organizational and case coordination s
• Ability to manage confidential health information.
• Sensitivity in engaging with clients, families, treatment teams, and staff without regard to race, religion, ancestry, perceived or actual sexual orientation, gender identify or expression. Knowledge of emergency procedures of the agency.
• Ability to work effectively as part of a team.
• The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or o

Salary: $70,304 - $70,771

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care and Supplemental benefits through Guardian
• 403(b) – 3% Employer contribution based off annual salary
• 4 Flex Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

Vista Del Mar’s Credentials:

Our nationally recognized clinical programs have been awarded a Gold Seal by the Joint Commission, the highest level of accreditation possible. In addition, our educational facilities are fully accredited through the Western Association of Schools and Colleges (WASC), and our graduate degree program is recognized worldwide for its high quality of instructions.

Equal Employment Statement

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment

Vista Del Mar’s Credentials:

Our nationally recognized clinical programs have been awarded a Gold Seal by the Joint Commission, the highest level of accreditation possible. In addition, our educational facilities are fully accredited through the Western Association of Schools and Colleges (WASC), and our graduate degree program is recognized worldwide for its high quality of instructions.

Equal Employment Statement

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment.