Case Manager (ECM Birth Equity Focus)

GET TO KNOW US

For more than a century, Vista Del Mar Child & Family Services (VDM) has been dedicated to supporting children and families across Los Angeles County through high-quality programs and compassionate care. Our goal is to help children and families build strong foundations that support growth, stability, and meaningful opportunities throughout their lives. Many of the individuals we serve have faced long-standing challenges, and we are committed to meeting families where they are with respect and understanding. Vista Del Mar is guided by values centered on growth, opportunity, fairness, and excellence in service.

OUR CULTURE

At Vista Del Mar, our work is strengthened by the people we serve and the dedicated staff who support them. We strive to create an environment where everyone is treated with dignity, care, and respect. We recognize that personal experiences and life circumstances shape how individuals engage within their communities, and we actively work to reduce barriers while improving access and outcomes for families. Vista Del Mar is committed to fostering a workplace rooted in care, collaboration, professional growth, and mutual support, where each individual feels welcomed and valued. We believe meaningful action is the foundation of lasting trust. We welcome qualified applicants from a wide range of backgrounds and life experiences. Relevant professional and lived experience that supports effective service delivery to children and families is valued. All employment decisions are based on job-related qualifications, experience, and organizational needs.

MISSION:

Vista Del Mar provides a trauma-responsive continuum of services to empower children, youth, and families in Southern California to lead fulfilling lives.

Role Overview:

The Enhanced Care Management (ECM) Lead Care Manager (LCM) is responsible for coordinating care, improving health outcomes, enhancing client satisfaction, and reducing unnecessary healthcare utilization. ECM is a comprehensive, client-centered approach that integrates services across healthcare and social service systems to support individuals with complex or high needs.

The LCM plays a key role in developing a coordinated network of services and supports that empower clients to better navigate and manage their care over time.

Essential Duties (other duties may be assigned)

• Develop, implement, and monitor Individualized Care Plans/Health Action Plans for clients.
• Regularly communicate with other service providers to ensure continuous and integrated care across physical and developmental health, mental health, substance use disorder (SUD) treatment, oral health, trauma-informed care, and necessary community-based and social services, including housing and Community Supports.
• Facilitate client engagement by coordinating medication reviews, scheduling appointments, providing reminders, arranging transportation, accompanying clients to critical appointments, and addressing any barriers to treatment.
• Effectively communicate clients' needs and preferences to all members of the care team, ensuring that care is safe, appropriate, and tailored to the individual.
• Maintain regular contact with clients and their support systems (family, guardian, caregiver, authorized representatives) to ensure consistency and continuity of care

Required qualifications:

• Bachelor’s degree in social work, psychology, public health, or related field and minimum two (2) years of relevant experience in case management, care coordination, or community outreach
  OR equivalent combination of education and experience, including at least three (3) years of experience providing outreach or care coordination services within diverse populations
• Experience working with individuals with complex or high needs across health and social service systems
• Strong communication, interpersonal, and relationship-building skills
• Ability to engage individuals and families from diverse cultural and socioeconomic backgrounds
• Ability to travel locally within Los Angeles County and provide field-based services
• Valid driver’s license, reliable transportation, and current auto insurance
• Strong organizational and time management skills
• Passion for supporting maternal and infant health and wellness for birth equity–eligible populations of focus (POFs), with interest in addressing health disparities.
• CPR and First Aid certification (may be obtained upon employment and maintained thereafter)

Preferred qualifications:

• Bilingual (Spanish/English)  
• Experience with electronic health record (EHR) or care management systems
• Knowledge of trauma-informed care, motivational interviewing, and person-centered approaches
• Experience supporting individuals with complex needs or high-acuity care coordination
• Strong crisis response and de-escalation skills

Pay Range: $22.00 - $25.00 / hour

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care and Supplemental benefits through The Standard
• 403(b) – 3% Employer contribution based off annual salary
• 4 Mental Health Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

Vista Del Mar’s Credentials:

Our nationally recognized clinical programs have been awarded a Gold Seal by the Joint Commission, the highest level of accreditation possible. In addition, our educational facilities are fully accredited through the Western Association of Schools and Colleges (WASC), and our graduate degree program is recognized worldwide for its high quality of instructions.

Equal Employment Statement

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment.