Automotive Service Manager

Vista Auto is seeking an experienced and results-driven Service Manager to lead the performance, culture, and customer experience of our Vista Ford Toyota service department in Delta, Colorado.

This is a high-impact leadership role for a hands-on operator who can drive fixed operations performance, develop people, and deliver exceptional guest experience while building a strong, accountable team.

What We Offer:

• Competitive compensation with target annual earnings of $160,000+ annually
• Performance-based bonus tied to key service department metrics
• A clear career path with ongoing leadership development
• Flexible schedule with paid time off that accrues from day one
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement (up to $75/month)
• Employee discounts on vehicles, service, and parts
• A collaborative, performance-driven culture with strong leadership support

Position Overview:

As Service Manager, you will lead all aspects of service department operations, including team development, workflow optimization, and financial performance. You will be responsible for driving key fixed operations metrics while fostering a culture rooted in accountability, consistency, and customer satisfaction. Vista Ford Toyota is a high-opportunity store with strong customer traffic and significant upside for a performance-driven leader. This role requires a strong operator who can balance people leadership, process discipline, and business performance in a fast-paced dealership environment.

What You'll Do:

• Lead, coach, and develop Service Advisors, Technicians, and support staff to achieve performance goals
• Drive daily operations, including workflow, dispatch, and scheduling, to maximize shop productivity and efficiency
• Own and improve key performance metrics, including labor gross, effective labor rate, hours per RO, and departmental profitability
• Championing a customer-first culture that drives CSI, retention, and long-term loyalty
• Partner closely with Sales and Parts leadership to ensure alignment and operational excellence across departments
• Implement and reinforce standardized processes to improve technician efficiency and overall service experience
• Monitor staffing levels, support recruiting efforts, and build a strong bench of talent
• Ensure compliance with OEM standards, company policies, and safety requirements

Who You Are:

• Proven leader with 2+ years of experience as a Service Manager or Service Director in a dealership environment
• Strong operator with a deep understanding of service drive performance, fixed ops KPIs, and technician productivity
• Strong understanding of dealership service operations and OEM processes
• A coach and mentor who builds accountability and develops high-performing teams
• Financially driven with the ability to analyze performance and take action to improve results
• Customer-focused leader who understands the connection between experience, retention, and profitability
• Organized, adaptable, and able to lead effectively in a fast-paced environment

Additional Requirements:

• Valid driver's license with an acceptable motor vehicle record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• At least 18 years of age
• Authorized to work in the United States

Who We Are:

Vista Ford Toyota, part of Summit Automotive Partners, is built on a different way of doing business—one that values Humility, Integrity, and Passion. Our culture is centered around developing our people, delivering exceptional customer experiences, and driving performance through accountability and teamwork.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with a growing network of dealerships across multiple states. We are committed to building strong teams, supporting career growth, and creating long-term success for our associates.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

                                                                                                                                                               750 CO-92, Delta, CO 81416