SDR Manager

Vitable Overview

At Vitable Health, our team of engineers, clinicians, and operators are building a delightful and affordable primary care offering designed specifically for the 80 million Americans who are uninsured or under-insured.

We built Vitable because healthcare is complex and expensive, but everyone needs it.  Our vertically integrated primary and urgent care health program is delivered through a network of nurse practitioners via virtual or in-home visits. We designed our plan to make high-quality concierge care accessible to everyone.

We're growing quickly and are well-capitalized from world-class investors like YCombinator, Softbank, and First Round Capital along with incredible founders and operators with experience building and funding unicorns like Michael Seibel (YC, Twitch), Immad Akhund (Mercury), Allison Pickens (Gainsight), Jack Altman (Lattice), Dan Folkman (GoPuff) and others. We’re looking for passionate and dedicated team members to join Vitable and help us deliver care to more members!

Role Overview

The Sales Development Manager is responsible for leading a team of SDRs to identify, engage, and qualify new business opportunities through strategic outreach. You will oversee daily operations, setting performance goals, and ensuring your team consistently hits key performance metrics in support of Vitable’s growth objectives.

Under your management, the team of SDRs serves Vitable by driving a consistent flow of high-quality leads to our sales teams to ensure that we’re effectively reaching our target markets and advancing our mission to make healthcare more accessible and affordable. Working closely with Sales, Marketing, and Customer Success, you will help refine outreach strategies, optimize team performance, and deliver seamless handoffs of qualified prospects. This role propels the continued growth of Vitable’s customer base and plays an important role in advancing Vitable’s mission of transforming the healthcare experience for individuals and businesses alike.

Are you a results-driven leader who who thrives in a dynamic, fast-paced environment? Are you excited about the opportunity to shape the future of Vitable’s sales pipeline? We want to hear from you!

Scope of responsibilities:

1. Lead and Manage the SDR Team:
   • Supervise and mentor a team of SDRs, providing daily guidance, feedback, and performance management.
   • Set clear performance goals and KPIs to ensure team members are meeting or exceeding expectations.
   • Conduct regular one-on-one meetings with SDRs to evaluate performance, provide coaching, and drive professional development.
2. Optimize Lead Generation and Qualification Processes:
   • Oversee the development and execution of effective outreach strategies to generate qualified leads for the sales team.
   • Ensure SDRs are utilizing CRM and other tools efficiently to track leads, follow-ups, and pipeline progress.
   • Collaborate with marketing and sales teams to refine lead qualification criteria and messaging.
3. Sales Process and Pipeline Management:
   • Guarantee smooth handoffs between SDRs and Account Executives, maintaining high conversion rates from lead to qualified opportunity.
   • Regularly assess and refine sales development processes to improve efficiency and increase the volume of high-quality leads in the pipeline.
4. Reporting and Performance Analysis:
   • Track, analyze, and report on SDR team performance, providing regular updates to senior leadership.
   • Use data to identify areas for improvement, develop action plans, and continuously optimize the SDR team’s activities.
5. Cross-Functional Collaboration:
   • Partner with Sales, Marketing, and Customer Success teams to align on target markets, messaging, and customer pain points.
   • Collaborate with Marketing on the development of content and campaigns to support lead generation efforts.

Additional Responsibilities:

1. Recruitment and Onboarding:
   • Assist in the recruitment, hiring, and onboarding of new SDRs to build a strong, high-performing team.
2. Continuous Improvement and Training:
   • Develop and implement ongoing training programs for SDRs to improve sales techniques, product knowledge, and market understanding.
3. Stay Current with Industry Trends:
   • Keep up-to-date with trends and best practices in sales development, including new tools, technologies, and methods for outreach and lead qualification.
4. Promote Vitable’s Mission and Value Proposition:
   • Ensure that the SDR team consistently communicates Vitable’s mission and value proposition to prospective clients, aligning outreach with our overall business goals and vision.

Required Qualifications:

• Experience in Sales Development or Sales Management:
  • Minimum 5 years of experience in sales development, with at least 2 years in a leadership or managerial role.
  • Proven track record of driving lead generation, pipeline growth, and achieving sales development targets.
• Strong Leadership and People Management Skills:
  • Experience in managing, mentoring, and motivating a team of Sales Development Representatives (SDRs).
  • Ability to provide coaching, constructive feedback, and career development opportunities to team members.
• CRM and Sales Tools Proficiency:
  • Hands-on experience with CRM platforms (such as Salesforce, HubSpot, or similar) and other sales development tools (e.g., Outreach, LinkedIn Sales Navigator).
  • Ability to leverage data and analytics for performance reporting, pipeline management, and process improvement.
• Exceptional Communication and Interpersonal Skills:
  • Strong verbal and written communication skills to effectively engage with internal teams, prospects, and clients.
  • Comfortability in presenting and articulating the company's value proposition to various stakeholders.
• Analytical and Process-Driven Mindset:
  • Ability to analyze performance data, identify trends, and develop action plans to improve the SDR team's efficiency and output.
  • Comfort with reporting, tracking, and setting measurable goals for the team.

Desired Qualifications

• Experience in SaaS or HealthTech Sales:
  • Familiarity with SaaS sales cycles or experience in health tech sales, especially in B2B or enterprise environments.
• Experience in Cross-Functional Collaboration:
  • Demonstrated ability to work closely with Sales, Marketing, and Customer Success teams to align on target markets, lead strategies, and messaging.

Benefits

• 100% Silver Plan Medical coverage, Dental and Vision coverage, 401k, Life Insurance
• Access to Vitable’s Primary Care Benefit (in supported states)
• A generous equity plan
• Unlimited PTO
• Macbook and any other hardware you need to get your job done
• Mentorship program through First Round Capital
• Fun, creative, and collaborative work environment
• We're remote-first with a national team!

You’ll love Vitable if

• You believe healthcare should be simple, accessible, and delightful for everyone.
• You want to join an incredibly ambitious team to build the #1 company in healthcare for hourly waged employees.
• You love working at a fast pace with a great team, and having fun while doing it.

Vitable does not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We’re committed to hiring the best team possible and value differences and diverse perspectives. Join us!