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Customer Operations Associate — Mexico Based

Remote

We asked ourselves — What if better care didn't cost more?

That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better.

We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients.

The Role

As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service.

What You'll Do

  • Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
  • Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA
  • Problem-solve with urgency when setup or configuration issues arise
  • Document best practices and refine internal workflows related to ICHRA operations
  • Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support

What We're Looking For

  • 2+ years of experience in customer service, operations, or benefits administration
  • Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus
  • Proficiency with HubSpot, Zendesk, or similar tools
  • Excellent written and verbal English communication skills
  • Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously
  • Based in the Philippines (required)

Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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