Medical Receptionist

Vita Health Services is on a mission to improve access to high quality mental health care and suicide services for adolescents, families, and adults. Our suicide care interventions, general therapy and psychiatry services are delivered through our telehealth platform.We are a group of highly skilled, compassionate and dedicated clinicians focused on meeting our patients where they are and helping improve the patient’s quality of life through the use of evidence based mental health care. We utilize research and consult with experts in the field to guide our proprietary interventions and services. We partner with primary care providers, health plans, colleges and universities, major health systems, and other community providers across the nation to ensure our services are accessible, affordable, and timely. We know you have many choices where to work. We are committed to delivering the best employment experience to our team, all who work remotely.

Company Mission: 

Vita Health Services is on a mission to improve access to virtual mental health care and reduce death by suicide. We are thrilled to be growing our team! We are leaders in the delivery of evidence based suicide care interventions that have been well researched and shown to reduce risk of self harm, suicide attempts and deaths by 60%. We also provide general therapy and psychiatry services. Come join a group of highly skilled, compassionate clinicians focused on meeting our patients where they are and help improve their quality of life. We partner with payers to ensure our services are accessible, affordable, and timely. 

Why should you choose Vita Health? 

We know you have many choices where to work. We are committed to delivering the best employment experience to our team, all who work remotely. We understand that in order to provide high quality work, team members benefit from a collaborative work environment with the tools and resources to thrive! 

Team overview:

As a telehealth company, helping people connect quickly to care is crucial to our success. We know that the health care system is difficult to navigate. Seeking mental health care takes bravery and courage. At Vita Health, we want people to experience the process of starting mental health care as welcoming, simple, and efficient. As part of the Clinical Care Coordinator Team, this combines the love of helping people with the knowledge of accessing behavioral health care. You would be joining an  action oriented problem solving team that  ensures a best in class experience. The CC Team has the privilege of directly assisting people seeking care and their family members.

Qualifications:

• Relevant work experience within the mental healthcare industry
• Customer service or call center experience required
•  Bilingual a plus
• Awareness of behavioral health therapy modalities, clinical licensure types, levels of care, processes, and terminology preferred
•  Previous experience in the use of electronic medical records, multiple phone lines, and google office suite in a work setting preferred
• Availability to work evenings and weekends
• Professional Administrative Certificate of Excellence (PACE) or Certified Administrative Professional (CAP) a plus

Responsibilities

• Clearly communicate Vita Health services and offerings to patients, parents, and referrers by answering inbound call center lines and outreach to people inquiring about our services to help people quickly get access to care.
• Responds to inquiries via phone, text, email, and health record requests
• To create an optimal customer experience and to guide new patients through registration, scheduling, and rescheduling appointments.
• Assist clinicians with other scheduling and referral needs- Manage reminders as needed 
• Ensure that a high percentage of referred patients are connected to care
• Be a superb listener, an empathic guide, and to  help resolve any ambivalence that may come up when someone is contemplating making a change. 
• Insurance Verification
• Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen
•  Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into the computer system
•  Documents all interactions with patients and providers across various mediums
• Acts as a liaison for patients with other internal and external organizational verticals (i.e. Clinical operations, business development, credentialing etc.)
  
  
  

*Compensation: $18-22 hr

Perks

• Remote freedom from within the US
• Apple laptop provided
• Monitor (available upon request)

Please be alert for potential recruitment fraud. To confirm open roles, please view our Careers Page: www.VitaHealth.care/careers. All correspondence will come from @VitaHealth.care email addresses and will never come from @gmail or other email services. Vita Health will never ask you to download software, pay money or provide banking information.

EEOC Statement

Vytyl Health Management Inc. is an equal opportunity employer. We provide equal employment opportunity to all qualified applicants and employees without regard to their race, religion, creed, color, national origin, gender identity or expression, physical ability, mental disability, sexual orientation, marital status, sex, age, genetic information, veteran status or any other basis protected by federal, state or local law, in all personnel actions including recruitment, evaluation, selection, promotion, compensation, training, and termination.