Customer Supply Chain Analyst

**Internal Job Posting**
This posting is intended for current Vital Farms employees. If you are not an employee, please visit our careers page to view available opportunities and follow the appropriate application process.

Finding the right place to grow your career isn’t (over) easy, so we’re here to help by sharing a few reasons why the grass is greener at Vital Farms. We think you’ll appreciate our focus on Conscious Capitalism, which drives business decisions that benefit all our stakeholders (leading to even better business results). You might be drawn to our innovative approach and refusal to settle for the “way things have always been done.” Or you could find it exciting to grow your skills while working for an industry-leading brand. Whether you’re into our values, our brand, or our egg-cellent puns, we hope you’ll join our Crew and help us change the world 108 square feet at a time! 

At Vital Farms, we’re proud of the diverse communities we serve and the stakeholders who help bring our purpose to life. We’re committed to fostering an inclusive and collaborative environment where every crew member feels valued. We see this as one of our greatest strengths - and your role is key to helping us build on it. 

Your Role:

Reporting to the Director of Customer Supply Chain, the Customer Supply Chain Analyst plays a critical role in ensuring accurate and timely order processing from entry through fulfillment. This position requires proactive follow-up and coordination with internal and external stakeholders to deliver exceptional service to both distributor and retail customers. 

Success in this role hinges on strong communication and collaboration with teams across Sales, Logistics, and Operations. The ideal candidate will be detail-oriented, analytical, and capable of building strong cross-functional relationships to drive supply chain efficiency and customer satisfaction. 

What You'll Do:

• Responsible for day-to-day order management, including accurate order entry and resolution of exceptions to ensure timely processing through the Order-to-Delivery cycle. 
• Build and maintain strong relationships with top customers’ supply chain and buying teams to develop win/win solutions to enhance the overall partnership and deliver exceptional service. 
• Supports key customer buying teams with collaborative planning, forecasting and replenishment recommendations to ensure optimal order submission and minimize lost sales and spoils.  
• Provide strategic insights and contribute to the development and implementation of best-in-class order management and supply chain processes that drive efficiency and continuous improvement.
• Utilize strong analytical and problem-solving skills to identify opportunities through key metrics and customer Supply Chain scorecards, develop data-driven recommendations, and execute improvement initiatives.
• Works cross functionally to monitor performance of third-party transportation and warehouse service providers to ensure meeting the expectations of Vital Farms and customers.
• Support customer, supply chain, and other Company projects with confidence, agility, and a proactive mindset toward change.
• Serve as the subject matter expert for customer specific supply chain requirements, with responsibility for driving internal alignment to minimize fees and fines. Leverage customer data to track trends and implement corrective actions as needed. 

What You Bring to the Table:

• Bachelor’s Degree in Business, Supply Chain, Operations or related field preferred. 
• 4+ years of Consumer Goods or Supply Chain experience or relevant advanced education combination.  
• Direct experience with collaborative order management or vendor managed inventory desired.
• Strong analytical capabilities with the skillset to generate insight from data and expect the unexpected 
• Ability to travel 10-15% for team meetings, company meetings, and onboarding trips  
• Proficiency in utilizing data from a visualization tools such as Microsoft Power BI.
• Exceptional communication skills with a demonstrated ability to build lasting relationships and consistently deliver outstanding customer service.
• Demonstrates a high sense of urgency and the ability to prioritize in a fast-paced, dynamic environment.
• Team-oriented with a collaborative spirit—believes in the power of "we" over "me" and values collective success.
• You’re no hero – You know the power of teamwork and celebrate the work of others before your own.
• You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of.
• You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day.
• You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
• You don’t walk on eggshells – You’re not afraid to leave the bullsh*t behind and have honest conversations.
• We recognize that talent comes in many forms. Even if you don’t meet every requirement, we encourage you to apply. You may have strengths we haven’t yet considered! 

What We Bring to the Table:

• A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table.
• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
• Generous retirement contributions: 401(k) + 3% Contribution from Day 1.
• Free eggs and butter (yes, really!), along with friends and family discounts. 
• Fun team SWAG that will make you the talk of the town.
• Professional development opportunities and an amazing team dedicated to your growth.