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Revenue Operations Leader

Chicago, Illinois, United States; Scottsdale, Arizona, United States

Vixxo is seeking a full-time Revenue Operations Leader to sit in either our Scottsdale or Chicago office.

Role Summary:

Vixxo is building a more disciplined, data-driven, AI-enabled commercial operating model across New Sales, Customer Success, Marketing, Finance, and Operations. Revenue Operations will own the operating system behind that model: Salesforce as the commercial source of truth, the GTM tech stack, pipeline and forecast governance, role-based scorecards, AI-powered workflows, and the weekly/monthly cadence that turns commercial activity into revenue, margin, and retention outcomes.

This is not a reporting role. This is a builder role for someone who can architect the system, enforce the process, deploy automation, and make the commercial team faster, cleaner, and more accountable.

Core Responsibilities:

  • Own Salesforce architecture for the commercial organization. Design and govern the data model, objects, fields, flows, validation rules, stage architecture, activity capture, permissions, reporting structure, and integrations that make Salesforce the source of truth.
  • Build the RevOps command center. Deliver dashboards and scorecards that show pipeline coverage, activity compliance, forecast accuracy, account health, revenue vs. budget, margin, expansion, retention, stalled deals, and compliance gates by rep, manager, team, and executive view.
  • Deploy AI as operating leverage. Ship practical AI workflows using Salesforce as the system of record and an internal platform layer plus tools like Cursor as the agentic reporting and automation surface, alongside Gong AI, Claude/ChatGPT/custom GPTs, and other connected tools. Priority use cases include post-meeting/event capture, call summaries, customer research, next-step generation, data hygiene, proposal support, and automated scorecard distribution.
  • Run the commercial operating cadence. Own the process and materials for weekly pipeline reviews, customer success activity reviews, forecast calls, monthly business reviews, quarterly planning, and decision logging. Meetings should run from Salesforce, Gong, and RevOps dashboards - not slide decks.
  • Improve pipeline discipline and forecast accuracy. Define the forecast methodology, stage exit criteria, inspection process, pipeline coverage targets, close-date hygiene, opportunity validation, and executive reporting rhythm.
  • Operationalize the sales and customer success playbooks. Turn methodology, account coverage expectations, QBR standards, activity targets, proposal workflows, and escalation processes into systems the team actually uses every day.
  • Partner with Finance, HR, Sales, Marketing, and Customer Success on planning and incentives. Support quota design, territory/account segmentation, commission gates, eligibility audits, capacity planning, marketing attribution, campaign ROI, and seller productivity.

Qualifications:

  • 7-12 years in Revenue Operations, Sales Operations, GTM Operations, or Commercial Operations in a B2B environment.
  • Direct ownership of Salesforce at an architect level - not just admin/reporting experience. Must be fluent in data model design, flows, integrations, stage architecture, activity capture, reporting governance, and change management.
  • Proven experience rebuilding or scaling a GTM operating system across Sales, Customer Success, Marketing, and Finance.
  • Strong analytical and financial acumen, including pipeline coverage, forecast accuracy, conversion velocity, quota capacity, revenue vs. budget, gross margin, NRR/GRR, and commission modeling.
  • Experience running or supporting executive-level pipeline, forecast, and business review cadences.
  • Demonstrated ability to drive adoption with senior leaders and frontline teams. This person must be able to challenge bad process, enforce standards, and still bring people with them.
  • High EQ and highly collaborative across functions, comfortable operating in ambiguity and solving problems without a playbook, and disciplined in enforcing accountability — holds the line on process and standards while keeping cross-functional partners engaged.
  • Hands-on experience with modern GTM tools such as Salesforce, Gong, Outreach or Salesloft, HubSpot or comparable marketing automation, ZoomInfo/Apollo, LinkedIn Sales Navigator, PandaDoc or similar proposal tools, and BI platforms.
  • Evidence of AI fluency in real business workflows. Candidates should be able to explain AI workflows they have shipped, not just tools they have tested.

Differentiators:

  • Hands-on experience building agentic or LLM-powered workflows on platforms like Cursor, Salesforce-connected agents, or comparable agentic/automation tools (e.g., Agentforce, Clay, n8n, Zapier-style automation) that demonstrate the same skillset.
  • Has owned Salesforce hygiene and pipeline accuracy programs tied to compensation or performance management.
  • Has built activity-based scorecards for sales or customer success teams, including call coverage, opportunity creation, account touchpoints, methodology adherence, and manager coaching views.
  • Has experience in multi-site services, facilities management, field services, managed services, or complex B2B environments with revenue, margin, and operational delivery dependencies.
  • Thinks like a systems builder: data model first, process second, dashboard third.
  • Can move between executive strategy and hands-on configuration without losing speed.

Why Vixxo:

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands. Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

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