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Director, Operations

Hartford, Connecticut, United States

Vixxo is seeking a Director, Operations to sit in our Bloomfield, CT office.

Position Summary

The Director, Operations is responsible for the strategic oversight and operational management of a business unit within Vixxo. This will consist of multiple customers and includes the responsibilities of performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives.

Essential Functions and Responsibilities

  • Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals.
  • Lead process improvement initiatives consistently across the business unit.
  • Build and lead high-performing operations teams across multiple functions.
  • Foster a culture of operational excellence and continuous improvement.
  • Manage and evaluate all service delivery performance are within SLA requirements and budgetary adherence for our customers.
  • Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests.
  • Create executive dashboards and regular performance reports.
  • Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
  • Present insights and recommendations to senior leadership team.
  • Establish predictive analytics for proactive operations management.
  • Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace.
  • Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency.
  • Ensure service provider compliance with Vixxo and customer requirements. Partnership must be established to support both.
  • Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention.
  • Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.

Key Competencies

  1. Strategic Communication (Oral and Written)
  2. Technical and Operational Proficiency, including AI initiatives
  3. Analytical Problem Solving
  4. Customer-Centric Mindset
  5. Financial Acumen
  6. Leadership and Team Development
  7. Relationship Management
  8. Collaborative Team Orientation
  9. Vendor and Contract Management
  10. Multitasking and Prioritization

Qualifications

  • Preferred bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required.
  • Minimum 8–10 years of progressively responsible experience in facility management, with at least 3 years in a leadership role.
  • Proven track record of process improvement and operational transformation.
  • Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders.
  • Strong analytical skills with proficiency in data analysis tools
  • Demonstrated success in project management and change leadership
  • Excellent communication and presentation skills
  • Proven leadership in human resource management, staff development, and performance oversight.
  • Experience managing critical environments and using CMMS/Work Order systems preferred.

Preferred Certifications and Skills

  • MBA or advanced degree in relevant field.
  • Strong understanding of contract management, compliance, and procurement.
  • Industry-specific expertise relevant to our business.
  • Experience in high-growth or scaling environments.
  • Advanced skills in Microsoft Office Suite; experience with AI.
  • Strong financial discipline, including budgeting, forecasting, and variance analysis.

Why Vixxo

At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.

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