Account Manager

Who We Are At VML, you won’t just do the best work of your career. You’ll leave your mark on some of the top brands in Canada. With more than 400 employees across our Montreal, Toronto, Vancouver offices, and another 28,000 in our 150+ offices in 60-plus markets around the world, VML is here to deliver unparalleled global, and local, brand experience (BX), customer experience (CX) and retail commerce (CO) creative solutions for clients – all powered by deep data, marketing technology, and platform prowes

What You’ll Do 

As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include: 

• Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact. 

• Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives. 

• Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters. 

• Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively. 

• Preparing and presenting client proposals, performance reports, and strategic recommendations. 

• Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells. 

• Monitoring industry trends and competitor activities to inform client strategies. 

• Resolving client concerns with a proactive and solution-oriented approach. 

Who You Are 

You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody: 

• Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration. 

• A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations. 

• Strong organizational and project management skills, able to juggle multiple priorities effectively. 

• A team player attitude, working collaboratively while also taking initiative independently. 

• Problem-solving skills, with a knack for turning challenges into opportunities. 

• A results-driven approach, focused on delivering measurable impact for clients. 

• Adaptability and resilience, excelling in dynamic and changing situations. 

What You’ll Need 

To excel as an Account Manager, you’ll bring:  

• Some experience in account management, ideally in an agency or marketing environment.  

• Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).  

• Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.  

• Ability to manage budgets, timelines, and complex projects effectively.  

• Experience analyzing campaign performance data and developing actionable insights.  

• A track record of delivering exceptional client satisfaction. 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.