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QA - Salesforce Marketing Cloud

Toronto, Ontario, Canada

Who We Are At VML, you won’t just do the best work of your career. You’ll leave your mark on some of the top brands in Canada. With more than 400 employees across our Montreal, Toronto, Vancouver offices, and another 28,000 in our 150+ offices in 60-plus markets around the world, VML is here to deliver unparalleled global, and local, brand experience (BX), customer experience (CX) and retail commerce (CO) creative solutions for clients – all powered by deep data, marketing technology, and platform prowes

SFMC QA Tester

Job Summary:
We are seeking a Salesforce Marketing Cloud (SFMC) QA Tester to join our team and ensure the quality and performance of marketing automation campaigns, emails, journeys, and integrations. The ideal candidate will have experience testing SFMC components, including Email Studio, Journey Builder, Automation Studio, and APIs. This role requires strong attention to detail, test case development, and troubleshooting skills to optimize campaign delivery and customer engagement.

Key Responsibilities:

  • Develop and execute test plans, test cases, and scripts for Salesforce Marketing Cloud (SFMC).
  • Perform functional, integration, regression, and UAT testing across SFMC modules (Email Studio, Journey Builder, Automation Studio, etc.).
  • Validate email templates, personalization, dynamic content, AMPscript, and data extensions.
  • Test marketing automations, triggers, and audience segmentation logic.
  • Identify, document, and track defects using JIRA or other bug-tracking tools.
  • Verify API integrations between SFMC and external systems (Salesforce CRM, databases, third-party platforms).
  • Ensure compliance with email best practices, deliverability standards, and CAN-SPAM/GDPR regulations.
  • Collaborate with marketing, development, and data teams to improve campaign performance and resolve issues.
  • Provide feedback and recommendations to optimize workflows, processes, and automation accuracy.

Requirements:

  • 2+ years of experience in QA testing for Salesforce Marketing Cloud (SFMC) or related email marketing platforms.
  • Hands-on experience testing AMPscript, SSJS, SQL queries, and dynamic content.
  • Familiarity with Journey Builder, Automation Studio, Email Studio, and Data Extensions.
  • Experience validating SFMC API integrations (REST/SOAP).
  • Strong understanding of email rendering across devices, browsers, and email clients.
  • Experience with QA tools like JIRA, TestRail, Selenium, or Postman.
  • Ability to write and execute SQL queries for data validation in SFMC.
  • Knowledge of email deliverability, tracking metrics, and email marketing compliance (CAN-SPAM, GDPR, CASL).
  • Excellent attention to detail, problem-solving skills, and ability to work in an Agile environment.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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