Account Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who We're Looking For: 

We're seeking a highly motivated and enthusiastic Account Manager to join our Account Management team. You're a proactive and detail-oriented individual with a passion for building strong client relationships and delivering exceptional service. You thrive in a fast-paced environment, are eager to learn, and possess excellent communication and organizational skills. You're a team player who's excited to contribute to the success of our clients and our company. You're looking for an opportunity to develop your account management skills and grow your career in a dynamic and rewarding environment. 

Responsibilities: 

Client Support: 

• Serve as a primary point of contact for assigned client. The Account Manager will play a key role in supporting client relationships, executing campaign initiatives, and ensuring the successful delivery of campaigns. 

• Assist Account Team in managing client communications, including emails, phone calls, and meetings. 

• Prepare and distribute client reports, presentations, and other materials. 

• Track and monitor client performance metrics, identifying trends and potential areas for improvement. 

• Coordinate and collaborate with cross-functional internal teams (e.g., Creative, Strategy, Media) to address client needs, ensure seamless delivery of campaigns and foster positive team engagement.   

  

Account Management: 

• Contribute to the development and execution of account plans to achieve client goals and objectives. 

•  Support the management of projects and campaigns from inception to delivery, working under the guidance of the Account Director and Account Supervisor. 

• Support Account Team in conducting regular client meetings to review performance, discuss opportunities, and build relationships. 

• Schedule and coordinate meetings, including preparing agendas and taking minutes. 

• Assist in managing account budgets, invoicing and forecasts. Ensure accurate billing and financial reporting in line with agency and client expectations, under the direction of the Account Director. 

• Maintain organized records of client interactions, project status and communications. 

• Assist with the preparation of proposals and contracts. 

• Support the team with other administrative tasks as needed. 

  

Qualifications: 

• 1-2 years of experience in account management, preferably within an advertising or marketing agency. 

• Understanding of digital marketing channels, including social media, search, display, programmatic, and content marketing. 

• Experience supporting the management of client accounts. 

• Excellent communication skills, both written and verbal. Fluency in French is a plus. 

• Strong interpersonal and relationship-building skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Outlook and Teams.  

• Strong organizational and time management skills. 

• Ability to work independently and as part of a team. 

• Problem-solving skills and a proactive approach to challenges. 

• Detail-oriented and able to manage multiple tasks simultaneously. 

• Enthusiastic and eager to learn. 

• Customer-focused and committed to providing excellent service. 

• Positive attitude and a strong work ethic. 

• Ability to adapt to changing priorities and work in a fast-paced environment. 

• Bachelor’s degree in marketing, advertising, business, or a related field is a plus 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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