Salesforce Trainer/ Business Analyst

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

We are currently seeking a Salesforce Trainer/ Business Analyst to join our team on a 12-month contract. This role is based in Nottingham and will require you to be in the office twice a week. 

The opportunity:

You will help drive our training programme for the SalesForce Cloud suite of tools and carry out detailed training sessions on site at our client.

The role is hybrid with office working at least two days a week in the client’s UK office based in the Midlands and our office based in London.

This role will require you to audit the current training material, identify gaps and opportunities, and build upon this creating new and improved training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the client business teams.

You will deliver both onsite & online training across the SalesForce Cloud Suite to our UK based customer. You will also help develop a Training Centre of Excellence leveraging our Learning Point platform to ensure all training content is consolidated in one central location and easy to access.

What you’ll be doing:

• User Training & Enablement: Design, deliver, and adapt comprehensive training (in-person/virtual workshops, guides, tutorials, self-paced learning, digital adoption platforms) for all user levels, providing 1:1 coaching, ongoing support, and continuous improvement based on impact monitoring.
• Requirements Analysis & Documentation: Elicit and document complex requirements through workshops and source analysis, translating them into clear user stories and acceptance criteria for both business and technical audiences.
• Solution Design & Optimization: Analyze business systems to identify efficiencies, create innovative solutions to complex problems, and recommend technically and commercially suitable options, presenting proposals to clients.
• Team Leadership & Mentorship: Guide and support Business Analysts within projects and the wider team, fostering flexible work and collaboration to achieve project deadlines.
• Cross-functional Collaboration: Partner with developers, testers, and end-users to ensure solutions meet customer satisfaction and business needs.
• Stakeholder & Client Relationship Management: Build and maintain strong relationships with clients and internal stakeholders at all levels, ensuring high satisfaction and effective escalation of critical issues.
• Project Estimation & Planning: Provide accurate estimates for analysis and project work, collaborating with Project/Programme Managers on planning.
• Continuous Learning & Knowledge Sharing: Stay abreast of technical and industry advancements, credibly sharing expertise and insights with the team.

What we want from you:

• Salesforce Expertise & Training: Extensive experience training Salesforce end-users, with strong knowledge of Service Cloud and Commerce Cloud (essential), and desirable knowledge of Marketing Cloud. Proficient in creating and delivering in-person and virtual training content using various tools (PowerPoint, Google Slides, LMS, video).
• Business Analysis & Solution Design: Proven experience as a Business Analyst on Omni-channel and digital experience projects, including business process mapping, engineering, and the analysis/design of systems (package integration and bespoke development). Skilled in producing high-quality user stories and acceptance criteria.
• Stakeholder & Client Management: Adept at working supplier-side, managing client stakeholders and 3rd parties, and effectively planning/running large workshops with senior client stakeholders.
• Agile Delivery & Methodologies: Experience with Agile software delivery, with preferred qualifications such as Scrum Master or Certified Scrum Product Owner.
• Communication & Presentation Skills: Excellent communication, interpersonal, influencing, and presentation skills, vital for effective stakeholder engagement.
• Problem-Solving & Initiative: Strong problem-solving, time management, and organizational skills, coupled with the ability to work on own initiative to an agreed action plan.
• Commercial Acumen & Professional Drive: Strong commercial awareness and business acumen. Highly proactive, talented, enthusiastic, focused, detail-oriented, and professional, with a keenness to learn and challenge for smarter ways of working.
• Retail/Brand Experience & Passion: Experience within the retail/brand sector, with a passion for inspiring outstanding online shopper experiences for consumers and brands in fast-paced environments, across various e-commerce/experience platforms.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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