Account Director

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

The opportunity:

If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on.

As a Client Director you will have full accountability for running multiple client accounts providing world class solutions for leading brands and retailers.

You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role will give the right candidate the opportunity to lead and grow key accounts for well-known brands and retailers taking full ownership and demonstrating thought leadership to add real value to our clients.

What you’ll be doing:

• Manage P&L £5 - £10 m.
• C-level/senior manager client engagement.
• Manage engagements with leading UK and International brands.
• Undertake regular business travel (domestic and international) to client sites and internal offices.
• You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
• Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients.
• Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation
• Achieve annual sales revenue targets and other goals for key accounts​.
• Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
• Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.

What we want from you:

• Experience of delivering large projects and change programmes.
• Strong digital CX experience – guiding and advising teams
• Previous Client Services role or senior role within IT or a Digital Experience / CX agency
• Commercial experience of owning a P&L
• Value led approach for clients. This includes understanding clients’ needs and defining their roadmap.
• Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
• Up to date with market trends and able to advise clients on appropriate strategies.
• Know-how required to ensure we deliver on our promises to clients in executing against plans.
• Building and fostering strong client relationships at all levels in the client organisation
• Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
• Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation

If you know some of this, even better:

• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
• Knowledge of the Automotive industry
• Good commercial knowledge, experience of contract negotiations
• Quantitative and analytical skills and full understanding of ROI analysis

Desirable attributes:

• Excellent communication, presentation and interpersonal skills
• Clear, concise and persuasive negotiating skills
• Problem solving with creative approach to proactive identification and resolution of issues.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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