Account Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Account Manager needed to join us and build strong, long-term relationships with our customers, driving sustainable growth and ensuring long-term customer success.

The opportunity:

 Are you a relationship-driven, commercially minded Account Manager ready to champion customer success and unlock growth? This role is perfect for someone who thrives on building partnerships, identifying opportunities, and ensuring clients get maximum value from cutting-edge SaaS solutions.

Why Join Us?

• Impact: Directly contribute to revenue growth and customer retention, ensuring our clients achieve their goals with our solutions.
• Innovation: Work with cutting-edge AI and analytics technology, introducing powerful new solutions to your clients.
• Ownership: Own the commercial health and growth strategy for a portfolio of key customer accounts.
• Collaboration: Partner closely with world-class product, sales, and account teams to deliver exceptional customer value.

What you’ll be doing:

You will be responsible for the success and growth of our customer accounts, turning strong relationships into sustainable revenue.

1. Customer Relationship & Growth Management

• Proactively building and maintaing strong, long-term relationships with key customer stakeholders.
• Securing regular meetings to discuss solution expansion, new opportunities, and strategic areas for growth.
• Act as the voice of the customer, championing their needs within the business.

1. Commercial Opportunity Development

• Identifying and progressing commercial opportunities, including user expansions, module add-ons, and scope changes.
• Initiating and managing upsell and cross-sell activities by understanding customer pain points and introducing valuable solutions.
• Supporting the renewal process to ensure high retention rates and continued customer partnership.

1. Account Strategy & Support

• Developing and maintaining strategic account plans, keeping opportunities and commercial notes up to date in our systems.
• Supporting the preparation of proposals, presentations, and RFP responses, coordinating input from internal teams where needed.
• Ensuring there is clear visibility of the commercial pipeline, risks, and next steps for your accounts.

What we want from you:

• Proven experience in account management, customer success, or sales role.
• A genuine interest in revenue growth and strategic client development.
• Confidence in positioning solutions and supporting commercial discussions.
• An entrepreneurial and problem-solving mindset, with a proactive and resilient approach to progressing opportunities.
• Excellent communication and stakeholder management skills, with the ability to build rapport and drive alignment.
• Excellent organizational skills and comfort in managing multiple priorities effectively.

If you have some of this, even better:

• Experience working in a B2B SaaS environment.
• Familiarity with the life sciences, pharmaceutical, or healthcare industries.
• Experience using CRM systems to manage account plans and sales pipelines.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-KB1 #LI-HYBRID #LI-EMEA

WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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