Job Application for Vocational Trainee -- Customer Service Experience Program - Next Chapter at WellPower

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Vocational Trainee-Customer Service Experience Program - Next Chapter

Shift: Monday-Friday, 12pm-4:30pm

Learning Objectives & Competencies To Be Gained:

1. Develop professional and empathetic communication skills

Maintain a professional work environment
Gain confidence in communicating challenges and ideas to co-workers, supervisors and managers
Learn and practice proper phone etiquette
Learn multitasking skills by managing phones calls, responding to questions and/or comments from visitors, staff, or clients, and balancing miscellaneous projects
Create support to individuals with responses to various questions and/or direct them towards the best person who can provide a response.
Address the needs of people we serve in an effective and compassionate manner.
Gain tools to provide conflict resolution to individuals.
Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.).
Communicate tardiness and absences in a timely manner by calling the front desk and direct supervisor

2. Gain Computer and office organizational skills

Gain software skills by getting familiar with Microsoft Office, and utilizing the functions of computers to be proficient in typing, email, attaching documents, flyers, miscellaneous signs, etc.
Uphold the staff library for books to support staff with additional information to provide individuals with resources.
Create and manage bulletins to provide information for individuals

3. Maintain sense of safety for one’s self and others

Communicate safety concerns regarding others present and around building.
Learn the importance of HIPAA standards/confidentiality/dual relationships/boundaries/trauma informed care.
Communicate needs and/or complaints to immediate supervisor should any medications be found, slips, trips, falls, or sticks

4. Care for practical needs of our program

Address priorities vs. later tasks regarding the front desk and administrative office
Build organizational skills with tasks of filing, collating, projects with faxing, scanning, loading paper, replacing toner, making copies/projects for meeting, classes or groups, and troubleshooting when the printers are malfunctioning, etc.
Gain confidence with mail handling through interoffice or regular U.S. postal mail, as well as maintaining staff mailboxes.
Articulate structure to down time with additional program projects.
Conduct miscellaneous tasks, when needed

Skills required for this position consist of: The ability to occasionally lift up to 50 pounds. Ability to maintain a friendly and professional demeanor. Ensure HIPPA confidentiality standards. Willingness to learn.

Timeline to Complete program

· Training: 4-6 months

· Proficient: 5-7 months

· Completion of vocational employment: 8-10 months

· Individual will be introduced to an Employment Specialist 3 months before scheduled vocational employment completion

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Are you currently enrolled in WellPower's services?

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Are you currently enrolled in WellPower's services?

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I understand that I will be paid minimum wage while enrolled in this work experience trainee program.

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Do you have any other skills you wish to mention (Example: MS Office, software applications, typing speed, or other special skills/training?):

To promote equity in hiring practices, WellPower posts a set hiring salary range for every position. I understand the hiring range for this role and would be willing to accept an offer within that range.

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I certify that I meet the minimum qualifications (education/experience requirements) for the role as listed in the job posting at the time of my application.

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Can you provide proof of eligibility to work in the United States?

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Have you ever been employed at WellPower or the Mental Health Center of Denver?

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Applicant's Certification & Acknowledgement

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I certify that all of the information I have provided in this application is true and complete, without omissions of any kind. I understand and agree that if at any time, it is discovered that any information provided by me in this application is false, misleading or incomplete, this application will be void, and WellPower, may, in its sole discretion and without liability to me immediately terminate my employment.

I authorize all employers, educational institutions and persons named in this application to give any information regarding my previous employment, my character, and my qualifications to WellPower or its authorized representatives. I hereby release these employers, educational institutions and persons from all liability to me for providing this information.

I understand and agree that this application is not a contract nor an offer by WellPower to form a contract. I acknowledge and agree if hired, my employment with WellPower will be “at will,” meaning that either I or WellPower may terminate the employment relationship at any time for any reason or no reason, with or without cause, with or without notice, and with WellPower’s only obligation to me being to pay salary or wages owed for work performed prior to termination.

Except as stated in the following paragraph, I understand and agree that no manager or employee of WellPower has authority to enter into any agreement for employment for a definite period of time or to make any agreement with me that would alter the employment “at will” relationship. Therefore, I agree that it would be unreasonable for me to believe that any statements from WellPower, whether oral or written (including any policies or procedures that I may be provided), create a contract between WellPower and me or alter the employment at-will relationship.

I understand and agree that if hired, my status as an at-will employee could be changed only if (1) enter into a written agreement with WellPower entitled “(Contract of Employment for (my name)” and signed by WellPower’s Chief Executive Officer, Human Resources Director and me; or (2) I become a member of the Collective Bargaining Unit under the Collective Bargaining Agreement between WellPower and Service Employees International Union, Local 105 AFL-CIO, and the employment at-will relationship is altered by that Collective Bargaining Agreement.

7.701.8 PERJURY STATEMENT—APPLICATION FORMS FOR EMPLOYMENT WITH A CHLD CARE PROVIDER [EFF. 9/3/99]

Any applicant who knowingly or willfully makes a false statement of any material fact of thing in the application is guilty of perjury in the second degree as defined in Section 18-8-503, C.R.S., and upon conviction thereof, shall be punished accordingly.

If an offer is received for this position, what is your availability to start?

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Are you currently a resident of the Greater Denver/Denver Metro Area?

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Self-ID Questions

We recognize that people’s identities are complex. The Equal Opportunity Employment Office options do not usually capture how people identify. To work toward a better solution, we are providing these Self-ID options in the Voluntary Demographics section below. You may choose: "I prefer not to answer" any or all of the self-ID questions.

At WellPower we embrace diversity, equity, inclusion, & belonging and your self-ID will only be used for operational purposes, in aggregate form and has no impact on your application.

We know that these lists are still incomplete and we encourage you to use the self-describe boxes if you want to identify in a way that is not represented on these lists.

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Vocational Trainee -- Customer Service Experience Program - Next Chapter

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