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Vocational Trainee -- Customer Service Experience Program - Next Chapter

Denver

Vocational Trainee-Customer Service Experience Program - Next Chapter

Shift: Monday-Friday, 12pm-4:30pm

 

Learning Objectives & Competencies To Be Gained:

1. Develop professional and empathetic communication skills

  • Maintain a professional work environment
  • Gain confidence in communicating challenges and ideas to co-workers, supervisors and managers
  • Learn and practice proper phone etiquette
  • Learn multitasking skills by managing phones calls, responding to questions and/or comments from visitors, staff, or clients, and balancing miscellaneous projects
  • Create support to individuals with responses to various questions and/or direct them towards the best person who can provide a response.
  •  Address the needs of people we serve in an effective and compassionate manner.
  • Gain tools to provide conflict resolution to individuals.
  • Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.).
  • Communicate tardiness and absences in a timely manner by calling the front desk and direct supervisor

2. Gain Computer and office organizational skills

  • Gain software skills by getting familiar with Microsoft Office, and utilizing the functions of computers to be proficient in typing, email, attaching documents, flyers, miscellaneous signs, etc.
  • Uphold the staff library for books to support staff with additional information to provide individuals with resources.
  • Create and manage bulletins to provide information for individuals

3. Maintain sense of safety for one’s self and others

  • Communicate safety concerns regarding others present and around building.
  • Learn the importance of HIPAA standards/confidentiality/dual relationships/boundaries/trauma informed care.
  • Communicate needs and/or complaints to immediate supervisor should any medications be found, slips, trips, falls, or sticks

4. Care for practical needs of our program

  • Address priorities vs. later tasks regarding the front desk and administrative office
  • Build organizational skills with tasks of filing, collating, projects with faxing, scanning, loading paper, replacing toner, making copies/projects for meeting, classes or groups, and troubleshooting when the printers are malfunctioning, etc.
  • Gain confidence with mail handling through interoffice or regular U.S. postal mail, as well as maintaining staff mailboxes.
  • Articulate structure to down time with additional program projects.
  • Conduct miscellaneous tasks, when needed

 

Skills required for this position consist of: The ability to occasionally lift up to 50 pounds. Ability to maintain a friendly and professional demeanor. Ensure HIPPA confidentiality standards. Willingness to learn.

Timeline to Complete program

· Training: 4-6 months

· Proficient: 5-7 months

· Completion of vocational employment: 8-10 months

· Individual will be introduced to an Employment Specialist 3 months before scheduled vocational employment completion

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