Senior Director - Product Manager, Fraud, Security and Compliance

London, England

Vonage is a leading CCaaS and CPaaS and UCaaS provider.  Critical to our mission is the fact that we are committed to delivering cutting-edge solutions that ensure trust, security, and compliance in the digital age. We are expanding rapidly and are on the lookout for a visionary product leader to spearhead our Fraud, Security, and Compliance product lines, driving innovative solutions that keep our customers and their data safe.

Position Overview:
We are seeking an experienced and dynamic Head of Product Management for Fraud, Security, and Compliance to lead the strategy, development, and execution of our product portfolio in these three critical areas. This role will play a pivotal part in shaping the company’s approach to safeguarding customers, maintaining regulatory compliance, and preventing fraud. Regulatory compliance will include: privacy, telco, sanctions, security, tax, and CFIUS regulations.  You will collaborate with cross-functional teams including engineering, legal, compliance, risk, and operations to ensure our products meet both customer needs and regulatory requirements.

Key Responsibilities:

  1. Strategy and Leadership:
    • Develop and execute a product strategy that aligns with the company’s goals and enhances security, fraud prevention, and compliance capabilities.
    • Lead and manage a team of product managers, ensuring alignment with business objectives and fostering a culture of innovation and collaboration.
    • Own the product roadmap, driving prioritization, feature development, and go-to-market strategy for Fraud, Security, and Compliance of our products.
  2. Product Development:
    • Oversee the entire product lifecycle from concept to launch, ensuring delivery of high-quality, customer-centric solutions, that protect Vonage and its customer from fraud, ensures security, and manages compliance with regulations.
    • Work closely with engineering, data science, compliance and UX teams to deliver secure, scalable, and efficient products.
    • Leverage industry trends, customer feedback, and competitive analysis to define product requirements and identify opportunities for innovation.
    • Work with compliance to 
  3. Stakeholder Management:
    • Partner with internal stakeholders (legal, compliance, finance, risk) to ensure alignment on regulatory requirements and mitigate any security or compliance risks.
    • Work with internal compliance to define a process that identifies requirements and changes to these requirements in the industry and enables us to remain compliant despite constant change.
    • Serve as the subject matter expert on fraud prevention, cybersecurity, and the regulatory compliance posture of our products across the organization.
    • Collaborate with marketing and sales to develop and execute product launch plans and drive customer adoption.
  4. Risk & Compliance:
    • Stay ahead of evolving regulatory landscapes, ensuring all products are compliant with applicable laws, including GDPR, PCI-DSS, telecom standards (e.g. emergency calling, legal intercept and other industry standards (HIPAA, FEDRamp etc).
    • Define and measure key metrics to assess the success and performance of fraud and security initiatives.
    • Anticipate and respond to emerging threats by adjusting product strategies accordingly.
  5. Customer Focus:
    • Understand the unique challenges customers face related to fraud, security, and compliance, and advocate for features that directly address their pain points.
    • Work with customer support and operations to resolve product issues and enhance user experience.

Qualifications:

  • Experience: 10+ years of experience in product management, with a strong focus on fraud prevention, cybersecurity, compliance, or risk management.
  • Leadership: 4+ years of experience in a leadership role, managing teams of product managers or cross-functional teams for security, compliance, and/or fraud at a leading software company.
  • Technical Expertise: Deep understanding of fraud detection systems, identity verification, Phishing, AML/KYC, threat management, data privacy, telecom fraud, and compliance frameworks (GDPR, PCI, SOX, etc.).
  • Analytical Skills: Strong data-driven approach to problem-solving with a proven track record of using metrics to drive product decisions.
  • Communication: Excellent verbal and written communication skills, with the ability to influence stakeholders across all levels of the organization.
  • Education: Bachelor’s degree in a related field (Business, Engineering, Computer Science, etc.); MBA or similar advanced degree is a plus.
  • Bonus: Prior experience working in fintech, insurtech, or highly regulated industries is preferred.

Why Join Us:

  • Be a part of an industry-leading company that’s driving innovation in fraud prevention, security, and compliance.
  • Work in a collaborative, dynamic, and inclusive environment with opportunities for growth and development.
  • Competitive compensation and benefits package, including [mention benefits like stock options, health insurance, remote work, etc.].

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