New

Instructional Designer

London, UK (Hybrid)

Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly motivated, energetic and customer-focused Team Members who expand existing accounts/channels and find new clients for company products and services.

Why this role matters

Are you passionate about creating learning experiences that flex your creativity while also sparking learner curiosity and driving results? 

As a Learning Designer at Vonage, you’ll get to bring fresh ideas to life while collaborating with a talented crew to design innovative, interactive, and engaging learning content. Whether it's building eLearning modules or helping design other types of digital learning, you'll play a key role in shaping how our API Sales teams learn, grow, and succeed in a dynamic, fast-paced tech environment. 

Think of this as your opportunity to build on your world of instructional design, where your ideas matter, and your work directly impacts the success of our global sales teams to enhance their knowledge, skills, and capabilities. 

If you’re a go-getter with a passion for learning, keep reading…

What you'll do

  • Design and develop engaging digital learning content, following design standards and learning principles, to support Sales and Support initiatives.
  • Collaborate closely with Enablement team members, as well as stakeholders in Sales, Marketing, Product, Operations, and other functional areas to identify training needs.
  • Collaborate closely with Enablement team members and Subject Matter Experts to enhance our learners’ knowledge, skills, and capabilities through digital learning around Vonage’s product suite, sales skills, and sales tools.
  • Manage large-scale training projects from inception to delivery.
  • Collaborate with other Learning Management System (LMS) Admins to manage and maintain the platform.
  • Conduct needs assessments to determine knowledge gaps and identify/recommend appropriate learning solutions that align with the Enablement team’s objectives.
  • Use your creativity, understanding of learning sciences, design principles, and educational technology to play a collaborative role in learning solutions.

What you'll bring

  • General understanding of sales processes and sales methodologies. 
  • Foundational knowledge of human behaviour, formal learning principles [e.g. ADDIE model, DSAT, or similar], and other factors that impact effective learning and development outcomes.
  • Experience in analyzing learning needs and developing appropriate solutions.
  • Strong project management skills, attention to detail, and creative thinking skills.
  • Ability to work as part of a collaborative team and on solo projects.
  • Ability to think outside the box to provide innovative approaches and ideas to learning and projects.
  • Experience with Learning Management Systems (LMS).
  • Experience with video editing, image editing, and rapid e-learning tools; as well as knowledge of multimedia production tools (e.g. video editing, graphic design). Specifically, the following tools are a plus: Adobe After Effects, Articulate Storyline, Camtasia, etc. 

What's required for application

  • Experience: 1-2 years minimum experience in instructional design, learning development, or elearning production (internships or relevant projects are a plus). Sales training is a plus.
  • Technical Skills: Familiarity with eLearning authoring tools (e.g. Articulate Rise/Storyline, Camtasia or similar) and Learning Management Systems (LMS)
  • Communication Skills: Strong written and verbal communication skills, with the ability to create clear, concise, and engaging instructional materials. 
  • Problem-Solving: A proactive & innovative approach to challenges with a willingness to learn and adapt.
  • Organisation: Ability to manage multiple tasks and prioritise work effectively in a fast-paced environment.

 

What's in it for you

In addition to providing exciting work, career advancement opportunities, a collaborative work environment, and access to Employee Resource Groups, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Occasional business travel required, nationally and internationally. All travel expenses will be covered by the company.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-JB1

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.