New

Senior Analyst - Credit and Collections

London, UK

Vonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with country, state and local laws. We serve as an indispensable business partner on topics requiring economic, financial and fiduciary inputs and expertise.

Why this role matters

Credit & Collections helps Vonage and our customers find the right business solutions to meet both company and customer needs. We work with customers to evaluate and establish credit parameters and cross-functionally within Vonage to develop solutions that are both sustainable and mutually rewarding. As Vonage grows and our business relationships become larger and more complex, Credit & Collections needs people who can develop analytical models, apply judgment and work closely with customers to define satisfactory credit and payment scenarios. The Collections Analyst I, Credit & Collections, brings this to life by working alongside team members to analyze and develop mutually beneficial solutions….

 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

Leadership

●   Handle high volume and/or complex Credit and Collections activity, reaching out to customers, negotiating payments and responding to customer payment related inquiries.

●   Evaluate credit applications and analyze financial data to arrive at fast, just and appropriate credit decisions which mitigate risk to the company.

●   Interface with other departments to resolve Collection, Accounting, Billing and related issues.

●   Collaborate with Sales, Carrier and Customer Support  and assist in resolution of Finance related queries

●   Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays

●   Partner with our tax team to support and coordinate local tax and withholding tax requirements.

●   Liaison with outside collection agencies to provide analytical support and guidance regarding accounts placed for collections.

●   Assist Manager in handling some escalations from Collectors.

●   Ensure Finance related processes are adhered to for SOX compliance and efficient business operations

●   Assist with process improvement projects that will enhance further collections.

●   Prepare weekly, monthly and ad hoc Collections metric reporting for management

●   Provide support to Legal team and account managers with customer contract negotiations

 

System Improvement

●   Analyze issues and trends and make recommendations for the resolution of system and process deficiencies. 

What you will bring

●   Extensive knowledge about Credit & Collections processes, procedures, tools and methodologies.

●   Knowledge and understanding of credit reporting and financial statements.

●   Knowledge of AR reconciliations

●   Demonstrated ability to provide excellent customer service to internal and external customers.

●   Strong planning and problem-solving skills.

●   Strong understanding of federal, state and local accounting and reporting laws and regulations.

●   Understanding of global currencies and markets

●   Ability to:

o    Interpret financial statements.

o    Think strategically but stay on top of tactical initiatives and solutions.

●   Knowledge of Google doc editing programs (i.e.sheets, Docs, Powerpoint)

What is required for application

Required

●   Bachelor’s degree in business, finance, accounting or related discipline.

Preferred

●  Prior experience in Collections or related field

●   Experience of Zuora

●  Oracle Fusion knowledge

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

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