Product Manager - Administration and Reseller Experiences

Wrocław (remote)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

Reporting to the Head of Fusion Platform, you will play a pivotal role in enhancing the administration and reseller aspects of our CCaaS and Business Communication product. Your work will directly empower both internal teams and our reseller community by delivering intuitive self-service and marketplace capabilities. By ensuring robust permissions, seamless authorization, and efficient internal provisioning, you will help Vonage extend its reach into broader business communications while balancing the evolving needs of our current users.

Potential Next Career Move: Senior Product Manager.

Your key responsibilities:

  • Administration Leadership:
    • Own the development and continuous improvement of marketplace and self-service capabilities within the CCaaS product.
    • Enhance internal provisioning and account management functionalities to ensure a streamlined administration experience.
    • Define and implement permissions and authorization models for both CCaaS and Business Communication users.
  • Reseller Enablement:
    • Develop and refine capabilities that empower our reseller community to market and effectively support the Vonage Contact Centre product.
    • Collaborate with reseller partners to gather insights and translate their needs into actionable product enhancements.
    • Create tools and processes that simplify reseller onboarding, training, and ongoing engagement.
  • Market Research and Customer Engagement:
    • Work closely with internal stakeholders and external partners to understand the evolving needs of administration and reseller users.
    • Monitor industry trends and competitor offerings to keep our product suite competitive and forward-thinking.
    • Balance new feature development with maintaining a seamless experience for existing users.
  • Product Strategy and Roadmap:
    • Define the strategic direction for administration and reseller experiences, aligning with overall business goals.
    • Gather and prioritize requirements from cross-functional teams, ensuring that both technical feasibility and market demand are met.
    • Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence.
  • Go-to-Market and Growth Initiatives:
    • Partner with Marketing, Sales, and Customer Success to develop effective go-to-market strategies.
    • Support the creation of product collateral such as FAQs, user guides, and training materials.
    • Represent the product at industry events, webinars, and reseller meetings to drive adoption and awareness.

What you'll bring:

  • A strong drive to learn, grow, and tackle challenging domains within product management.
  • At least 3 years of experience in product management or a related field (e.g., software engineering).
  • Familiarity with marketplace and self-service product paradigms.
  • Experience with permissions, authorization, and internal provisioning systems.
  • Proven ability to balance the needs of existing users with opportunities for innovation.
  • Excellent written and verbal communication skills and a collaborative mindset.
  • Fluency in English. 
  • Domain expertise in CCaaS or UCaaS is a benefit.
  • Experience working on administration or reseller capabilities is a plus.
  • The position can be carried-out remotely from anywhere in Poland, however living close to Wrocław is a plus. 

How you’ll benefit:

  • Unlimited Discretionary Time Off.
  • Private Medical Insurance with the option to add dependents at your own cost.
  • Multisport Gym Membership.
  • Educational Assistance Reimbursement Program.
  • Polish Language Classes for non-native speakers.
  • Lunch and Learn Sessions.
  • Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
  • Three Paid Volunteer Days a Year.
  • Reimbursement for the costs of prescription glasses.
  • Maternity and Paternity Leave.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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