DevOps Engineer
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Vonage Engineering Mission:
We embody the notion of what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.
Job Description
- Work with feature teams to identify upcoming production tasks. Refine change requests and ensure implementation plan and rollback steps are well understood.
- Capture, scope and advance tooling, platform modernisation or renovation needs with an automation first mindset.
- Attend change meetings and ensure the programme of changes to production are understood, managing progress and risk.
- Engage in feature breakdown to ensure DevOps good practices and insights provided.
- Attend team ceremonies including standups, planning, retros (buddy rotate system).
- Follow best practice during implementation, using opportunity to refine (or write) runbooks and documentation.
- Engage in learning opportunities to share DevOps good practices, learnings and successes through show and tell or learning sessions.
- Be present and engage in incident resolution driving to restore customer service quickly.
- Post incident contribute to post-mortem sessions to ensure the root cause is identified, and to take appropriate actions and close process or technology gaps.
- Identify efficiencies to streamline operations. Efficiencies may be delivered through cost savings or speed of delivery.
- Be part of the department COI’s - including stability, tech radar and others as needed to provide future vision and direction.
- Be an ambassador for DevOps good practices sharing knowledge and learnings across teams to raise knowledge levels.
Skills
Experience with a cross section of the following is expected
- AWS, Kubernetes, ArgoCD, Terraform, Config Management, ELK stack, Grafana, OpsGenie, Python
Requirements
- 4+ years of experience as a DevOps engineer.
- A solid understanding of AWS Cloud Architecture.
- Experience working at scale on production infrastructure.
- Experience with the operation of Kubernetes in production environments.
- Experience with Infrastructure as Code provisioning and configuration management.
- Experience with CI/CD tooling.
- Ability to script to solve automation tasks.
- Experience with Docker & Containers.
- Monitoring and alerting experience.
- On-call responsibilities.
#LI-KS1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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