New

Senior Sales Operations Consultant

Remote, US

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Vonage Sales Mission: 

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. 

Applications Group (UCaaS/CCaaS) Sales Operations:

We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our pipe, sales and success teams.

We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage. 

It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.

What you will do

We are seeking a dynamic and experienced Senior Sales Operations Consultant to join our team. Reporting to the Senior Director of Sales Operations, this role will partner closely with one or more key segments within our sales organization to drive operational excellence and transformation, analytics and insight, efficiency, and strategic alignment. 

This position can be based out of Holmdel (New Jersey) or remote US.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

Responsibilities:

Operational Execution:

  • Collaborate with Sales leaders to develop and execute tactical and strategic initiatives that enhance the overall effectiveness and efficiency of the Sales organization.
  • Drive sales and pipe teams to accurate end to end funnel hygiene and prioritization of key deals/outcomes.
  • Partner with cross-functional teams, including Sales, Marketing, Product, and Finance, to ensure outcomes, alignment and collaboration on key initiatives.

Sales Transformation:

  • Identify and quantify/qualify opportunities to drive significant improvement against key metrics/outcomes.
  • Implement solutions working across multiple levels and functions of the business with solid project and programme management fundamentals and strong governance.
  • Control and prioritize opportunities and manage expectations of transformation portfolio within hierarchy and across the business.
  • Partner with enablement to ensure seamless rollout of changes to impacted business areas.

Analytics and Insight:

  • Establish and maintain robust data analytics and reporting capabilities to track key performance metrics and provide actionable insights.
  • Develop and deliver regular reports and presentations to senior leadership, highlighting key insights and recommendations.

What you will bring:

  • Bachelor's degree.
  • 7-10 years overall experience with 5+ years of experience in Sales/Revenue Operations or related field, with a focus on operational excellence, analytics, transformation and sales strategy.
  • Proven ability to identify, quantify/business case and implement impactful transformation.
  • Strong analytical and quantitative skills, with experience in data analysis and reporting using salesforce, tableau (or similar) and sheets/excel.
  • Proven ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization.
  • Excellent communication and presentation skills, with the ability to distill complex information into clear and actionable insights.
  • Experience working in a fast-paced, high-growth environment, preferably within the technology or SaaS industry.
  • Experience in one or more customer segment across:
    • Small to medium business
    • Mid-market and enterprise
    • Customer success/account management of the existing customer base
  • Proficiency in Salesforce CRM and other relevant sales tools such as Gong, Highspot and Zoom Info.

What is in it for you:

  • In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. 

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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