Cyber Security Incident Response Manager
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
About Vonage
Vonage is a global leader in Unified Communications (UCaaS), Contact Centers (CCaaS), and Communications APIs (CPaaS), committed to protecting our digital assets and maintaining a strong security posture.
Why This Role Matters
We’re looking for a Cyber Security Incident Response Manager to lead and enhance our incident response program. In this role, you’ll manage security incidents from detection to resolution, collaborate with cross-functional teams, and drive continuous improvements to our security framework. This is a hands-on leadership role where strategic thinking meets technical expertise.
What You’ll Do
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Lead & Develop the incident response process, providing mentorship and guidance.
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Enhance Incident Response Strategy, maintaining policies, plans, and procedures.
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Manage Security Incidents, overseeing detection, containment, eradication, and recovery.
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Investigate Cyber Threats, conduct root cause analysis, and work with development teams to implement corrective actions.
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Coordinate with Stakeholders, including internal teams, external vendors, and law enforcement.
What You Bring
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4-5+ years of experience in cyber security incident response.
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Proven ability to lead and manage incident response teams.
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Hands-on experience with SIEM, IDS/IPS, and security monitoring tools.
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Strong understanding of incident response frameworks (NIST, SANS).
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Deep knowledge of cyber threats, attack vectors, and security vulnerabilities.
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Excellent analytical, problem-solving, and communication skills.
Nice to Have
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Experience in the Telecommunications industry.
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Certifications such as CISSP, GCSIRT, GCIA, or similar.
What’s in It for You?
At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-RE1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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