Tech Support Engineer

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! 

Why this role matters?

As a Technical Support Engineer, you will provide first-class support to our rapidly growing customer base. Our Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organization habits to ensure every customer issue gets the right focus.

What you will do?

• Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service 
• Triage support requests by email, phone and chat 
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Collaborate with cross-functional teams to accelerate ticket resolution
• Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
• Capture knowledge and document information, for customers who prefer solving their own issues without having to contact support
• Team player, help and assist the team with the workload and knowledge sharing

What you must have

• Bachelor's Degree in Computer Science or related field
• 1-2 years of Technical Support experience in either the telecommunications or technology sectors
• Strong communication skills
• Proactive and customer-focused attitude

Experience supporting Application Programming Interfaces (APIs) is a plus.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.