Data Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We are looking for an innovative and results-driven Data Analyst with Machine Learning (ML) experience to join our Quality Assurance & Alerting team. You will help design, build, and optimize ML-driven fraud detection models, improve real-time alerting, and contribute to core data infrastructure and automation across Vonage’s cloud communication ecosystem.

Your key responsibilities:

• Support the technical execution of our monitoring needs, data analytics, testing, and automation
• Build, Maintain and Improve alerts on identified fields of each function of our team, to better Monitor and support our products
• Assist the Fraud team in Telecom Fraud and Compliance by developing new alerts and algorithms to identify fraudulent activity within the Vonage Network
• Liaise with our Data and Core teams to identify ways of improving the Data consumption for our projects and framework
• Work through a variety of technical challenges that will require creativity and close collaboration across internal functions

What you'll bring

Required:

• 3-5 years of experience in Data Analytics
• Skilled in reporting and data visualization software (Tableau BI or similar)
• Exposure in Elasticsearch and its’ modules/extensions/language (Kibana, X-Pack)
• Experience with Python
• Experience with SQL
• Experience with version control systems like Git
• Creative and keen to learn new technologies and great team player

Experience we consider a plus:

• Understanding of the b2b cloud communications industry, including but not limited to WebRTC, A2P messaging (Kafka), or VoIP
• Experience / Familiarity in Telecom Fraud - SMS and Voice
• Experience in writing ETL/ELTs
• Experience with Machine Learning libraries

How you’ll benefit:

• Medical Insurance
• Glasses
• Life Insurance  - Allianz
• My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-JM1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.