Head of Product Management- (Experience Tribe)

Join Vonage and help us innovate cloud communications for businesses worldwide!

We’re seeking an experienced Senior Manager, Product to lead our Self-Service and Developer Experience tribe. In this role, you’ll drive user acquisition, engagement, and retention through data-driven product initiatives. The ideal candidate will bring together sharp analytical skills and creative problem-solving to optimize our product funnel and accelerate business growth. This position reports to the Senior Director of Experience and includes managing a team of product managers.

Why This Role Matters

As a Senior Manager focused on self-service and developer experience, you'll be the catalyst that transforms our self-service platform into a self-propelling growth engine. This role is pivotal as you'll design and optimise the user journeys that turn first-time visitors into passionate advocates for our platform. You'll identify the key activation moments, usage patterns, and expansion triggers that drive organic adoption and revenue growth without traditional sales intervention. Your data-driven experiments and iterative improvements to our onboarding, feature discovery, and engagement loops will directly impact our user acquisition costs, conversion rates, and customer lifetime value. In today's competitive CPaaS landscape, where the best products sell themselves, your ability to embed growth mechanisms into our core product experience will be fundamental to scaling our user base and market presence efficiently.

What You Bring

• Ability to identify and prioritise growth opportunities through user research, data analysis, and market insights
• Deep experience and understanding of design and implementation of A/B tests to optimise user acquisition, activation, and retention
• Experience in collaborating cross functionally with marketing, engineering, and design teams to execute growth initiatives
• Strong analytical and problem-solving skills with data-driven approach
• Excellent communication and presentation skills for both technical and non-technical audiences
• Experience managing cross-functional teams and complex stakeholder relationships
• Ability to balance short-term execution with long-term strategic thinking
• Customer-obsessed mindset with experience gathering and acting on user feedback

Key Responsibilities

• Build and maintain the growth experimentation roadmap and strategy

• Define and track key growth metrics and KPIs
• Conduct cohort analysis and user behaviour studies
• Create data-driven hypotheses for growth experiments
• Analyse experiment results and share insights with stakeholders
• Build and maintain growth models and forecasts
• Partner with engineering teams to implement and track growth features
• Work with marketing to optimise acquisition channels and campaigns
• Collaborate with UX researchers to understand user behaviour and pain points
• Present findings and recommendations to senior leadership
• Mentor junior team members on growth methodologies
• Lead and mentor a team of product managers and analysts
• Work closely with engineering teams to balance technical debt and feature development
• Partner with customer success and support teams to gather user feedback

What is required for application

Required:

• 10+ years product management experience with 3+ years specifically focused on self-service growth and optimisation products
• Deep understanding of APIs, webhooks, and developer tooling
• Proficiency with analytics platforms (Adobe Analytics, Tableau, Google Analytics, Mixpanel, Amplitude, etc.)
• Experience with growth modeling, customer segmentation and forecasting
• Knowledge of eCommerce platforms, payment processing, and billing systems

Desired:

• Familiarity with CPaaS, telecommunications, or communications technology
• MBA or relevant advanced degree
• Experience in high-growth B2B companies
• Knowledge of machine learning and AI applications in growth
• Software development, programming or technical background 

  #LI-JM1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.