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Transformation Office Manager

Remote, US

Join Vonage and help us innovate cloud communications for businesses worldwide!

Transformation Office Manager

Why this role matters:

This is a pivotal, high-visibility role at the epicenter of our strategic change agenda. You will play the role of orchestrator and process coordinator, driving the governance, communication, and execution rhythm that ensures our large-scale Transformation program delivers maximum value. You will be instrumental in shaping the culture of execution, directly influencing senior leaders, and leading a team dedicated to making our strategic vision a reality.

Your key responsibilities:

Driving Transformation Governance & Rhythm

  • Establish and Own the Governance Model: Shape, manage, and drive a rigorous Transformation cadence, ensuring all weekly forums, including executive-level Transformation Office (TO) meetings and Workstream Lead (WSL) meetings, operate with strategic clarity, high accountability, and the right senior-level participation.
  • Ensure Strategic Momentum: Proactively track and escalate Workstream progress and critical actions from TO discussions, partnering directly with Workstream Leads (WSLs) and stakeholders to eliminate roadblocks and guarantee execution against key milestones.
  • Shape the Narrative: Produce and disseminate high-impact, relevant strategic communications that clearly articulate Transformation highlights, progress, and updates to the entire organization and senior leadership.

Strategic Workstream Enablement

  • Elevate Workstream Performance: Act as a strategic partner to the Chief Performance Officer (CPO) and WSLs, providing a consolidated, objective view of Workstream health and proactively flagging performance risks, and identifying potential opportunities.
  • Orchestrate Delivery: Lead the coordination of the transformation, liaising with Business Champions and support teams to ensure seamless delivery, adoption, and maximum user access and impact across all initiatives.
  • Solve Complex Inquiries: Direct and coordinate the capacity of the TO Analyst team to efficiently deliver on complex inquiries and analytical needs from WSLs, ensuring data-driven decision-making.

Leading and Developing Transformation Office Talent

  • Mentor High-Performing Talent: Provide day-to-day leadership, coaching, and capability development to the Transformation Office Analysts, fostering a culture of excellence, ownership, and strategic thinking.
  • Own Team Output: Be ultimately accountable for the high quality and strategic relevance of all work products delivered by the Transformation Office team.

What you'll bring:

  • A proven, high-performing manager with a strong technical or business background
  • Experience working in a similar Transformation focused role, where delivery and execution of projects is key
  • Strong experience in stakeholder management - being able to navigate complex stakeholder groups to ensure positive outcomes
  • An innate ability to be positive, proactive, and process-driven, combined with an exceptional eye for detail and a strong sense of ownership over critical business outcomes.
  • Demonstrated effectiveness in a fast-paced, high-pressure environment, with the ability to influence and lead without direct authority.
  • Excellent verbal and written communication skills

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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