Internal Communications Senior Manager

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The Internal Communications Senior Manager works closely with the Head of Corporate Communications to develop, manage and drive Vonage's global internal communications strategy. This role also ensures employee engagement and alignment with Vonage’s business goals by creating and executing ongoing, effective communications programs to help drive clear understanding of Vonage's strategy and employee engagement. This role blends strategy and execution: you’ll set the vision for internal communications, deliver high-impact storytelling, and ensure consistent messaging across every channel. 

Your key responsibilities:

Apply experience and expertise to consult and advise on internal communications plans, methods and strategies, including:

Internal Communications Strategy: 

• Design and execute a cohesive strategy that links employees to Vonage’s mission, reinforces culture, and keeps a distributed, global workforce connected and engaged
• Determine the appropriate medium for intended audiences and messages, and build/maintain a communications calendar which is integrated with the larger marketing calendar
• Work with Marketing Science function to clearly define KPIs and measurement of success
• This includes managing the appropriate mix of internal communications programs, channels and vehicles to drive awareness and understanding of the various lines of business for Vonage 

Culture & Storytelling: 

• Reinforce Vonage’s culture through compelling storytelling that highlights employee impact, customer success, and company milestones 
• Write, edit and finalize all aspects of employee communications, delivering materials that are engaging, impactful and inspire action 
• This includes content for a wide range of communications materials including the corporate intranet, all-employee emails, C-level presentations, internal video communications scripts and executive talking points, among other materials and channels 
• Review employee / audience feedback to determine the effectiveness of communications material, recommending and driving changes as appropriate to improve delivery and understanding

Executive Engagement: 

• Lead the programming for corporate All Hands meetings and major announcements for the Leadership Team, including counsel and enablement of leaders and peers across key functions to understand and effectively use internal communications channels to drive employee engagement 
• Work with peers in the organization to identify and prioritize communication opportunities and deliver consistent, relevant messages
• Plan and ensure appropriate company / management participation in internal events 
• Engage with business, product and functional leaders to understand new initiatives, products, business direction and associated communications requirements through the development and execution of internal communication plans for cross-functional programs and initiatives throughout the organization

Change Management Communications: 

• Serve as a trusted partner for change initiatives, ensuring clear, transparent, and effective communication across the organization

Corporate Intranet/Internal Blog: 

• Manage and enhance editorial process for the Corporate intranet and internal blog, including developing and managing editorial calendar and content; identifying timely and appropriate stories and writing them/collaborating with other functions to write stories; building network of communicators for story ideas and input; developing and overseeing analysis of data/metrics and solutions to improve internal communications content and readership; ensuring message consistency for all communications 

Specific Requirements (Technical Knowledge, Software, Etc.)

• Bachelor’s degree in English, Journalism, or related field
• 10+ years of experience in internal communications
• Exceptional writing, editing, and verbal communication skills; mastery of AP style
• Proven ability to translate complex topics into clear, compelling employee messaging
• Trusted advisor to senior leadership with strong collaboration skills
• Demonstrated leadership and project management expertise
• Strategic thinker with interest in technology and software industries
• Strong organizational, problem-solving, and decision-making skills
• Delivers high-quality work under pressure; adept at managing multiple priorities
• Experienced in launching and managing intranets for global organizations
• Proactive, dependable, and detail-oriented team player
• Culturally aware communicator who builds trust across diverse audiences

How you'll benefit:

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k).
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.